Program Assistant-ft Act

6 months ago

Thunder Bay, Canada Thunder Bay Regional Health Sciences Centre Full time

**Ref# 24COP068**

**1 ‑ Full Time ‑ Program Assistant**

**Assertive Community Treatment**

Reporting to the Manager of Adult Mental Health Out‑Patients, the Program Assistant works within a continuous

quality improvement framework which reflects TBRHSC's vision and mission of services. The Program Assistant

provides general administrative and specific ACT Program‑related services to the ACT Team. The

program/administrative assistant is responsible for organizing, coordinating, and monitoring all non‑clinical operations

of ACT, including: managing medical records; operating and coordinating the management of information systems;

maintaining; providing receptionist activities, including triaging calls and coordinating communication between the

team and clients.

All applicants must possess the following skills, experience and qualifications:

- Post‑secondary diploma or degree in office or business administration an asset;
- Medical Secretary Certificate or equivalent relevant work experience in a primary or mental health care clinic

required;
- Three to five years office administrative experience with progressive responsibility; preferably in a health setting;

programs, client database software, and electronic record keeping in a client‑service setting;
- Demonstrated ability to work with limited supervision;
- Experience in general office procedures and relevant administrative skills;
- Demonstrated ability to organize and prioritize work received from a number of individuals;
- Ability to access, enter and retrieve information from a clinical information system;
- Demonstrated ability to compose correspondence;
- Demonstrated ability to use a variety of office equipment;
- knowledge of medical and psychiatric terminology;
- Experience working with a multidisciplinary team an asset;
- Diplomacy and discretion in dealing with the public and clients; exceptional communication and interpersonal skills;
- Experience with individual with serious mental illness is and asset;
- Excellent problem‑solving skills to assist and support participants with serious mental illness and their families;
- Demonstrated organizational and analytical skills;
- Ability to work independently as well as part of the ACT team;
- Ability to work under tight pressures and reporting deadlines;
- Strong commitment to the right and ability of each person with a serious mental illness to live in normal community

residences; work in market jobs; and have access to continuous supports and services;
- Commitment to the confidentiality of client;
- Experience with administration support to health professionals, e.g., maintaining medical files, working reception

equipment, booking appointments;
- Excellent interpersonal and communication skills, oral and written, in English.
- Exceptional telephone etiquette;
- Demonstrated ability to model "client‑centred" service delivery;
- Familiarity with the Mental Health Act an asset;
- Knowledge of and ability to work with diverse populations.

Personal Attibutes:

- Sensitivity to the needs of marginalized and diverse clientele;
- Commitment to health promotion concepts, strategies, and philosophy;
- Commitment to community‑based health care and social services, and strength‑based philosophy and practices;
- Strong commitment to and belief in a recovery‑model client‑centred practice;
- Non‑judgmental attitude;
- Commitment to the team;
- Ability to establish supportive and trusting relationships with persons with mental illness ;
- Personal experience as a consumer of mental health services or family involvement of mental health services

would be considered an asset;
- Strong interpersonal skills

Experience with individuals with severe and persistent mental illness a definite asset.

Salary Range: $27.838 to 28.475

The Health Sciences Centre strives to ensure the safety and security of the patients, visitors, employees and assets

Criminal Records Check (CRC) where indicated, to ensure the absence of relevant criminal convictions; and proof of

full vaccination of all required doses of a COVID‑19 vaccine approved by Health Canada to Occupational Health &

Safety.

The Health Sciences Centre (HSC) is committed to delivering healthcare in a manner that is consistent with Patient

and Family Centred Care. Applicants are required to have a demonstrated knowledge, understanding and

commitment to this care philosophy.

imperative, therefore, all applicants will have to demonstrate a good attendance record to be considered for this

position.

We are committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work

environment to provide quality care where all feel valued, respected, and supported. We are dedicated to building a

workforce reflective of the communities in which we live and serve and encourage Indigenous people, visible

are available throughout the selection process. Additionally we are identified as an E

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