Customer Success Partner Expert

3 weeks ago


Toronto, Canada SAP Full time

**We help the world run better**

**Purpose and Objectives**

Reporting to the Global Director Commercial Programs for CRC, the Cloud Renewal Executive C2CEP/Program Specialist is a member of the Cloud Renewal Center organization. This role, in alignment with internal roles, is responsible for the following topics:

- Promote and evangelize the usage of SAP Programs to support customer satisfaction and retention
- Minimize CCB impact on cloud restructure transactions
- Commercial Management of SAP Cloud to Cloud Extension Program within their region

**Expectations and Tasks**
- Ability to comfortably present to both internal and external customers
- Business acumen and critical thinking required to analyze cloud transactions
- Support and/or lead must-win cloud restructure deals for the regions and remove deal obstacles, working with regional CSS COOs
- Directly interact with GM, VPs, AEs, CSP
- Educate and enable field sales and other internal departments on the Cloud to Cloud Program criteria
- Provide reporting as required to management

**Qualifications**:

- Services Sales Oriented: possessing the ability to diagnose, analyze, and succinctly discuss deal problems, develop the urgency to solve those problems, and commit internal stakeholders to a realistic plan of action that will produce mutually beneficial results.
- Team Oriented: demonstrates the comfort and ability to synergistically work with others to achieve a common goal without compromising one’s own identity.
- 5 years minimum of industry experience and background
- Comfortable and experienced with senior audiences and a very professional and mature customer interfacing profile
- Energetic and goal-oriented
- Judgment: ability to demonstrate consistent logic, rationality and objectivity in decision making.
- Achieves good balance between quick decisiveness and slower, more systematic approaches.
- Independence: Functions successfully without much supervision and stays focused.
- Standards of performance: Strives and consistently achieves quality results, exhibits conscientiousness, dedication, self-discipline and responsibility.
- Proficient knowledge in excel, internal SAP systems, (Cloud Reporting, CPQ, etc.)

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 367857 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - USA #LI-Hybrid



  • Toronto, Canada Vena Solutions Full time

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. _#LI-Remote_ **About the role**: Vena Solutions is looking for a Partner Customer Success Manager (CSM) to join the team. As a Partner CSM, you will own a portfolio of customers who have relationships with...

  • Partner Success

    4 weeks ago


    Old Toronto, Canada Cybrid Technology Full time

    Remote – North AmericaCybrid is a payments orchestration platform that helps technology partners embed a variety of payment workflows across both traditional finance and digital currencies.The financial services industry is rapidly changing, with real-time payments and cryptocurrency driving exciting new technologies and solutions that improve the user...

  • Partner Success

    1 month ago


    Old Toronto, Canada Cybrid Technology Full time

    Remote – North AmericaCybrid is a payments orchestration platform that helps technology partners embed a variety of payment workflows across both traditional finance and digital currencies.The financial services industry is rapidly changing, with real-time payments and cryptocurrency driving exciting new technologies and solutions that improve the user...

  • Partner Success

    1 month ago


    Old Toronto, Canada Cybrid Technology Full time

    Remote – North AmericaCybrid is a payments orchestration platform that helps technology partners embed a variety of payment workflows across both traditional finance and digital currencies.The financial services industry is rapidly changing, with real-time payments and cryptocurrency driving exciting new technologies and solutions that improve the user...

  • Partner Success

    1 month ago


    Toronto, ON, Canada Cybrid Technology Full time

    Remote – North America Cybrid is a payments orchestration platform that helps technology partners embed a variety of payment workflows across both traditional finance and digital currencies. The financial services industry is rapidly changing, with real-time payments and cryptocurrency driving exciting new technologies and solutions that improve the...


  • Toronto, Canada Talentburst Full time

    **Title: Customer Success** **Location: Toronto, ON** **Summary** - The Program Specialist will be working a hybrid position in Customer Success. - We need someone who understands customer needs and Project Management. - Someone who has a structured approach to solving both long - and short-term problems and communicates effectively. - We require someone...


  • Toronto, Canada Talentburst Full time

    **Title: Customer Success** **Location: Toronto, ON** **Duration: 4+ Months** **Summary** - The Program Specialist will be working a hybrid position in Customer Success. - We need someone who understands customer needs and Project Management. - Someone who has a structured approach to solving both long - and short-term problems and communicates...


  • Toronto, Canada SAP Full time

    **We help the world run better** **Who you’ll become** Customer Success Partner (CSP) Responsibilities: Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within...


  • Toronto, Canada Megaport Full time

    **About Megaport** - Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock...


  • Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Toronto, Canada Swoop Full time

    **Partner Success Manager (Canada)** Our Partner network consists of accountants, lawyers, banks, grant providers, investment funds and business advisory firms who each have their own network of business clients that require funding. Our mission within the partnerships team is to retain and develop strong and long-lasting relationships with our partners....


  • Toronto, Canada Moody's Full time

    As a Customer Success Manager, you will take a leading role for building and maintaining strong relationship with a portfolio of clients, facilitating the connection between clients and internal stakeholders. You will ensure that our customers are successful in deploying, using our products and services. This role involves participating in the usual...


  • Toronto, Canada People Corporation Full time

    We are seeking a Customer Success, Onboarding to join Collage HR in Toronto. Our mission at Collage is to empower Canadians to do their best work. We achieve this by reimagining the way businesses manage HR, payroll, and benefits. Our revolutionary platform automates HR administration, enabling our clients to focus on doing the meaningful work they set out...


  • Toronto, Canada Carbon6 Full time

    **Who We Are** We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a...


  • Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Toronto, Canada Burroughs, Inc Full time

    Description Customer Success Manager Job Summary: The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs...


  • Toronto, Canada Vena Solutions Full time

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. _#LI-Remote_ **About the role**: **What you will do**: - Perform ongoing gap analysis of the customer experience in partnership with the CS Leadership to inform the Customer Success Enablement plan. - Partner...


  • Toronto, Canada Forethought Full time

    **What You'll Be Doing (Responsibilities)**: - Guide and advise our customers to achieve the highest value from Forethought's products and services - Act as the "symphony conductor" across the organization to ensure cross-functional teams are harmonized to realize the value and achieve measurable results - Own renewal opportunities from start to finish -...


  • Toronto, Ontario, Canada Shift Technology Full time

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make...


  • Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...