Customer Success Manager

1 month ago

Toronto, Canada Moody's Full time

As a Customer Success Manager, you will take a leading role for building and maintaining strong relationship with a portfolio of clients, facilitating the connection between clients and internal stakeholders. You will ensure that our customers are successful in deploying, using our products and services.

This role involves participating in the usual activities of consultants as well as manage the long-term retention by providing unparalleled customer experience, increasing client loyalty, and helping our clients to increase the usage of our products.

This role requires to handle technical aspect of the IFRS17 standards (e.g. actuarial expertise, accounting expertise) to demonstrate expertise, and technical knowledge to maintain high level of value perceived in our products and services with the customers throughout their Customer Journey.

To conclude, the Customer success Manager is accountable of the success of the client throughout its customer journey, ensuring successful onboarding, monitoring customer adoption, and facilitating seamless renewal.

**Responsibilities**
- Serves as a trusted advisor to the client; able to anticipate and drive discussions of their current and future business priorities.
- Partner closely with an internal stakeholder team across Sales, Product, SME, Engineering and the Customer Success wider group to support the customer journey across user adoption and every aspect of the customer experience to ensure continuity in the customer journey.
- New Client Onboarding Support.
- Coordinate with our clients to understand implementation plan and provide training.
- Investigate and analyze client requirements and provide best practice implementation guidance and expertise on our RiskIntegrityTM solutions.
- Manage expectations and communications with clients
- Develop knowledge base articles and accelerators to support our clients.
- Participate in pre-sales and marketing activities
- Support initial needs analysis meetings with potential new clients to evaluate requirements.

Provide detailed demonstrations of our solutions, based on prospective client needs.
- Provide guidance, training, and support throughout prospective clients' trials.
- Participate in Business Development Activities
- Bring expertise to meetings/discussions with clients and partners.
- Write whitepapers and articles.
- Attending and participating in industry conferences.
- Contribute to Webinars.
- Lead Retention efforts
- Regular Expert Support to our Customers.
- Participate in the organization of User Groups.
- Present new solutions.
- Maintain a complete view of client implementations and regular contact with clients.
- Customer focused with Customers success being what matters
- Ideally he/she will have been working in an Insurance consulting firm or similar position
- Must be comfortable in demonstrating and promoting software solutions and associated services
- Familiar with the Software Industry.
- Excellent interpersonal skills, including the ability to communicate with teams from diverse backgrounds and levels.
- Excellent communication skills (verbal and written).
- Confidence in group situations.
- Pragmatic approach to problem solving.
- Ability to build relationships at all levels with clients/prospects and the internal organization.
- Ability to travel to client sites as required.
- Ability to prioritize tasks and deliverables while managing multiple projects at once.
- Have a good understanding of IFRS 17 or LDTI would be a plus.
- Ability to work optimally with a geographically diverse and multi-cultural team.
- Fluency in English is required, Proficiency in French is considered an additional asset.
- Professional qualifications and/or Society of Actuaries FSA designation or equivalent

**Insurance**
Our team’s approach stands out from our competitors. We take our expertise and find ways to package it into a product which offers our customers standardized solutions. The core of our business today is delivering actuarial modelling to insurers. We provide timely insight with control and consistency, enabling effective decision-making, and reducing operational risk and cost. Our diverse team of actuaries, software engineers and product managers are committed to maintaining high-quality customer engagement.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

  • Customer Success Manager

    5 days ago

    Toronto, Canada Messagepoint Full time

    About Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...

  • Customer Success Manager

    5 days ago

    Toronto, Canada Messagepoint Full time

    About Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX teams...

  • Customer Success Manager

    4 days ago

    Toronto, Canada Messagepoint Full time

    Customer Success Manager About Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users...

  • Customer Success Manager

    1 week ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    1 week ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    1 week ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    4 days ago

    Toronto, Canada Messagepoint Full time

    About Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...

  • Customer Success Manager

    1 week ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    2 weeks ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    2 days ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    2 weeks ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    2 weeks ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    1 month ago

    Toronto, Canada SysAid Technologies Full time

    SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and...

  • Customer Success Manager

    1 month ago

    Toronto, Canada Juniper Networks Full time

    **Location: Virtual/Remote Canada** This is an exciting opportunity to get in early on Juniper Networks’ transformation to delivering experience first networking, and helping customers get the very best value from our products. At Juniper, we believe that to realize our company vision, Connect Everything and Empower Everyone, we need the extraordinary...

  • Manager, Customer Success

    1 month ago

    Toronto, Canada Resolver Full time

    Resolver operates as a hybrid workforce where you can work at home, in the office, or a mix of both. For this particular role we are looking for someone who wants to hang out with us in real life around twice per week._ As a Manager, Customer Success, you'll lead a team of Customer Success Managers to revenue and retention success, through coaching,...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Spinify Full time

    At **Spinify**, we believe in using **gamification** to make work more fun and engaging. Our platform helps businesses increase productivity, drive revenue, and improve customer satisfaction by turning work into a game. We are currently seeking a **Customer Success Manager** to join our growing team. In this role, you will be responsible for ensuring that...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Vidyard Full time

    Vidyard is the video platform that's built for business. Sales reps, marketers, and corporate communicators use Vidyard to record and share videos that grab attention and deliver their message in a personal, impactful way. It's the video tool of choice for Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers,...

  • Customer Success Manager

    1 month ago

    Toronto, Canada StoryTap Full time

    StoryTap is hiring an addition to our Customer Success team to help us out! We’re looking for a driven self starter who loves to work directly with customers to ensure that they have they have the best possible experience with our platform. When you join our team, you will have the rare chance to help shape the company’s direction while accelerating your...

  • Customer Success Manager

    3 days ago

    Toronto, Canada Pipeline Gurus Full time

    **Role Overview**: As a Customer Success Manager at Pipeline Gurus, you will be essential in nurturing and expanding our customer relationships. Your primary responsibility will be to ensure that all clients within your portfolio achieve their desired outcomes while using our services and products, thereby driving renewal and expansion opportunities through...

  • Customer Success Manager

    1 month ago

    Toronto, Canada Maropost Full time

    We’re Maropost, the leader in Unified Commerce for the midmarket! Our Software as a Service platform provides organizations with the ability to connect with their customers across Ecommerce, Retail, Marketing Automation, Search/Merchandising and HelpDesk. Our Platform unifies the customer experience as well as providing efficiency, value and ROI to their...