Partner Success

4 weeks ago

Toronto ON, Canada Cybrid Technology Full time

Remote – North America

Cybrid is a payments orchestration platform that helps technology partners embed a variety of payment workflows across both traditional finance and digital currencies.

The financial services industry is rapidly changing, with real-time payments and cryptocurrency driving exciting new technologies and solutions that improve the user experience for customers. We believe that fintechs will continue to lean into new and improved ways to deliver value for their customers, and deserve a partner that solves the most challenging aspects of financial integrations, cryptocurrency operations, and the associated compliance requirements needed for regulatory purposes.

Our mission is to provide our partners with embeddable infrastructure and the support required to offer their customers a wide variety of financial services built on the best available financial technology, in the fastest, most intuitive, secure and regulatory compliant way possible.

If this all sounds exciting to you, we'd love for you to join us as one of the early team members

The Opportunity

As a Solutions Engineer on the Partner Success team, you will play a pivotal role working directly with our partners as they implement and launch their cutting-edge fintech applications on the Cybrid Platform.

This is an opportunity for a high-potential individual to make a direct impact on Cybrid’s, and our partner’s, bottom line in a fast-paced environment.

Responsibilities

  • Become a technical expert in the features, functionalities, and best practices of the Cybrid Platform API, web and mobile SDKs
  • Provide technical guidance to our partners to ensure their implementations go quickly and smoothly, and they get the most out of the Cybrid Platform
  • Contribute to the software development of the Cybrid Partner Portal web application that is a core system to both Cybrid's internal team and partners
  • Build scripts and automations that will enable the partner success team to scale operations
  • Collaborate with internal teams including engineering, product, and compliance to solve partner challenges
  • Leverage a suite of custom internal tools such as Cybrid’s Partner Portal and Cybrid Platform APIs, as well as 3rd-party blockchain, banking, and compliance systems, to troubleshoot complex partner issues
  • Create and maintain technical documentation including developer guides and knowledge base articles
  • Identify and recommend Cybrid Platform features that will enable our partners to improve their product offerings
  • Test and evaluate new Cybrid Platform features and provide feedback to the product team
  • Foster a partner-focused mindset and a commitment to delivering high-quality service
  • Mentor new team members as the team grows

Stretch-Goal Responsibilities

  • Be a key contributor to the design and development of the next version of the Cybrid Partner Portal web application that is a core system to both Cybrid's internal team and partners
  • Build scripts and automations that will enable the entire Cybrid organization to scale operations

Experience

  • 2+ years of modern web/mobile development and/or support engineering
  • Strong knowledge of asynchronous REST APIs and webhooks
  • Strong knowledge of scripting languages such as JavaScript
  • Experience with cryptocurrency and traditional banking systems and procedures
  • Excellent problem-solving skills and the ability to resolve complex software and process issues
  • Exceptional communication skills and the ability to explain and document technical issues and concepts for both technical and non-technical audiences
  • Exceptional organizational skills and attention to detail
  • Ability to multitask across multiple partner implementations while remaining calm, cool, and collected
  • Experience working with remote teams and global partners
  • Experience in messaging platforms such as Slack

Bonus Experience

  • Experience with low-code platforms such as Retool
  • Experience with data visualization tools such as Plotly
  • Experience with Ruby web development
  • Experience with compliance systems and procedures

The Offer

  • Competitive salary and benefits
  • RRSP matching
  • Unlimited vacation
  • Flexible hours
  • Fully remote
  • Visibility into, and collaboration with, the entire organization
  • Cool cryptopunks avatar and featured on our company team page
  • Tons of opportunity for growth within the company

The Interview Process

  • Apply on Indeed
  • If selected, Cybrid will reach out
  • Next steps include the following:
  • Loom video recording
  • 3-4 interviews with Partner Success, Product and Engineering teams
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