Customer Success, Onboarding

2 months ago


Toronto, Canada People Corporation Full time

We are seeking a Customer Success, Onboarding to join Collage HR in Toronto.

Our mission at Collage is to empower Canadians to do their best work. We achieve this by reimagining the way businesses manage HR, payroll, and benefits. Our revolutionary platform automates HR administration, enabling our clients to focus on doing the meaningful work they set out to do.

Who are we? Collage is a team of self-starters with curious minds. Behind our diverse backgrounds and skillsets is the common drive to push the envelope and figure out how to make things better, for our clients, for each other, and for ourselves. We believe in empowering our own people to do their best work by giving our team the right resources and support to thrive. We are, collectively, building the future of HR in Canada. Learn more about us at collage.co. Collage is a People Corporation company.
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**The Customer Success, Onboarding will**:

- Building individualized project plans for each client by assessing needs and goals.
- Providing in-depth training on Collage platform tools and features via video and phone.
- Working to ensure maximum activation of new Collage clients.
- Connecting across the organization to resolve questions and issues, providing a great customer experience.
- Providing excellent customer service along with HR technology support and guidance.

**T**o be successful **as a** **Customer Success, Onboarding** with Collage HR, you will need**:

- 2+ years of SaaS implementation and / or customer service experience.
- High energy and a strong desire to achieve top results with a charismatic, positive, "can do" attitude both virtually and in person.
- A curiosity for and love of technology and the ability to pick up and teach new tools quickly.
- High degree of ownership and commitment, taking pride in a job well done.
- High level of organization and attention to detail.
- Excellent communication and writing skills.
- Strong Microsoft Office and Excel skills.
- Bachelor’s Degree or equivalent.

A few of our tools: MAC O/S, Google Workspace, Asana, Slack, 1password, Intercom, Zoom, and of course, Collage.
**- Bilingualism in English and in French

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.



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