Events Manager

5 months ago

White Point, Canada White Point Beach Resort Full time

**Job Title**: Event Manager

**Division**: F&B Resort Services

**Department**:Events

**Responsible To: General Manager**

**Must legally be able to work in Canada, and be a Canadian resident.**

**Role Summary**

Reporting to the General Manager the Event Manager is responsible for facilitating all resort event requests. They will prepare all event documentation and coordinate with Guest Services, Housekeeping, Recreation & Leisure Manager, Culinary Leadership team and customers to ensure consistent, high-level service throughout pre-event, event and post-event phases. The Event Manager recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. The Event Manager is an ambassador of White Point Beach Resort must ensure that each guest has a memorable experience.

**Responsibilities**
- Organize all events, special occasions and entertainment throughout the resort
- Responsible for Banquet Event Orders (BEO'S) and communication
- Responsible for two coordinators, employee engagement and performance management
- Manage all VIP visits requests on an ongoing basis
- Collaborate with Recreation and Leisure, Housekeeping, Front Desk, Food and Beverage departments to respond to all customer requests
- Coordinate and communicate verbally and in writing with clients, both internal and external regarding event details
- Acts as liaison between WPBR team and customers throughout the event process
- Always make presence known to customers during this process
- Stay available to solve problems and/or suggest alternatives to previous arrangements
- Identify operational requirements and work with resort employees and customers to execute
- Lead pre-event and post-event meetings when necessary
- Facilitate various meetings when required
- Integrate current trends in event management and event design
- Interact with customers to obtain feedback on product quality and service levels
- Respond to and handle customer concerns and complaints
- Empower employees to provide excellent customer service
- Conduct pre-and post-event meetings to review and communicate group needs and feedback
- Solicit feedback from the resort departments to identify areas for improvement to enhance the event planner’s experience
- Ensure billing accuracy and conduct bill reviews with the customers and the Finance department
- Distribute all requests to the appropriate division in a timely manner
- Develop and maintain departmental operational policies and work procedures
- Create departmental business plan on annual basis
- Ensure that applicable policies and procedures, regulatory ordinances, governing laws and generally accepted protocol and practices are followed
- Build strong relationships with local community and local businesses
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required
- Manager on Duty Shifts as required.
- Other duties as assigned

**Competencies**
- Business acumen and positive mindset
- Communication/logistics management
- Organizational effectiveness
- Results oriented relationship builder
- Independent but collaborative when necessary

**Characteristics**
- High energy, positive, passionate and resilient
- Game changer/high impact team player/unfazed by change or adversity
- Humble and good sense of humour
- Executive maturity, professionalism and presence

**Requirements**:

- Post-secondary education in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- 5-10 years’ previous experience in event planning or event execution role
- Meeting Planners International designation is considered an asset, CMP or CMM
- Experience in a hotel / resort environment
- Strong knowledge of the local area
- Knowledge of food and wine service, room setups and AV requirements
- Must possess excellent customer service skills
- Strong verbal and written communication skills
- Experience in using Maestro considered an asset
- Experience of using Placez considered an asset
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

**Working Conditions**
- Must be able to work flexible hours including evenings, weekends and holidays
- Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
- Stand, sit or walk for an extended period or for an entire shift
- Reach overhead and below the knees, including bending, twisting and pulling
- White Point Beach Resort is an equal opportunity employer committed to hiring a diverse workforce. WPBR is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation

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