Coordinator, Residence Ambassadors

3 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
The Coordinator, Residence Ambassadors leads and co-ordinates the residence tour program, special event days and staff appreciation events. The incumbent is responsible for hiring, coaching and developing a comprehensive student staff training plan for the Residence Ambassadors. As well, this position is responsible for supporting the Marketing Communications team and ensuring that Housing & Residences achieves its objectives and goals.

**Term: 2 years**

**Responsibilities**:
Recruit, train and coach the Residence Ambassadors
- Recruits and supervises 30-50 residence ambassadors per term for the residence tour program
- Hires and supports outstanding staff and, when necessary, takes disciplinary action
- Develops, implements and evaluates a training program to ensure the Residence Ambassador team can effectively provide residence tours
- Mentors student ambassadors responsible for delivering outstanding customer service and ensuring each visitor has an exceptional experience while visiting residence
- Creates evaluations and recommends improvements to the Residence Ambassadors program
- Creates a work environment that recognizes and rewards supportive mentorship, professional quality, respectful communication, creativity, positive energy and synergy

Co-ordinate special events on behalf of Housing & Residences
- Works collaboratively with on-campus partners - especially the Visitors Centre and the Campus Ambassadors - to arrange details for special events
- Hires, trains and supports approximately 60-100 staff for these days
- Develops a critical path and oversees the schedule’s tasks to ensure completion
- Works collaboratively with the Housing & Residences team to create awareness of the day and any special requirements
- Creates staff appreciation events that motivate, encourage and thank staff for their contributions in making the department a success
- Assists with a variety of logistics tasks to ensure smooth operations and a positive impression of the events
- Participates in all University of Waterloo recruitment initiatives and events including all special visit days, Ontario Universities Fair, and specialized recruitment events

Provide marketing and communications support
- Assists the team in coordinating marketing communications campaign details
- Is knowledgeable about current social media, and recommends and implements initiatives to help promote the residence experience online
- Completes web updates and communications, as required
- Assists with developing activities on our social media channels
- Assists with co-ordinating and organizing other student leadership groups, such as the right FIT Promotions Team and the Marketing Advisory Board

Qualifications:

- Post-secondary degree or diploma in Recreation, Business, Marketing, Communications or equivalent post secondary degree and experience
- Experience in planning events
- Experience in hiring, training and supervising staff
- Excellent customer service skills
- Proven ability to interact and collaborate with students and staff in a respectful and sensitive manner
- Excellent written and oral communication skills
- Excellent organizational skills and attention to detail
- Demonstrated ability to work effectively and efficiently in a team-based environment
- A strong commitment to high-quality customer service
- Knowledge of processing, presentation and spreadsheet software
- Understands social media trends
- Experience with digital and social media channels and trends
- Working knowledge of data analysis software to analyze trends

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.

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