Visitors Centre Supervisor

6 months ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Responsibilities**:
Campus Engagement Strategies
- Act as a lead Ambassador for the University of Waterloo. An excellent public speaker and presenter, prepared to speak on behalf of undergraduate recruitment topics when called upon
- Remain aware of, and sensitive to, cultural, language, religious, political, and socio-economic factors in University of Waterloo’s recruitment markets. Ensuring ability to speak credibly about all aspects of academic and university life to a variety of audiences
- Expert in undergraduate recruitment and admissions, education systems, transition issues, and University of Waterloo’s academic programs, co-op system of study, financing, residence, student life, and success after graduation
- Conduct research to identify MUR/client needs and competitor offerings to assist in meeting the university’s undergraduate recruitment objectives via campus visit and engagement activities
- Provide input and advice with respect to establishing budgets for projects and setting production schedules.
- Ensure that University of Waterloo’s branding and visual identity frameworks, messaging, and style guides are adhered to in all activities
- Manages a number of systems and full knowledge of operational systems processes (e.g. brochure requests, CRM, WhenToWork, Setster, Teams, etc.) that ensure the effective implementation of recruitment and admissions marketing initiatives
- Collaborates with the Campus Engagement Specialist to create and execute the annual campus engagement strategic plan

Leads, Motivates, and Mentors Staff
- For all staff who report to them, leads collaborative projects, sets clear and reasonable expectations, provides ongoing feedback, ensures the delivery of results, and establishes a strong foundation for performance through a comprehensive training program
- Facilitates staff onboarding and hiring and tracks, processes, and submits biweekly payroll for casual student staff
- Coordinates and occasionally facilitates professional development workshops for ambassadors
- Creates and maintains a work environment that fosters, recognizes, and rewards supportive mentorship, professional quality, respectful communication, creativity, positive energy, and synergy
- Provide training, support, and materials for campus partners in: Campus Tours, Campus Visits, Student Ambassador Engagement, and Visitors Centre Operations
- Maintains a robust campus network in order to appropriately refer specific inquiries or difficult/complex queries directly to the correct person or department. Determines when referral to Program Coordinators, Admissions or Records Assistants is necessary and recommends alternatives

Operational Management
- Manage Visitors Centre day-to-day operations, which annually services approximately 50,000 visitors ranging from prospective students and influencers (i.e. parents, guidance counsellors, etc.) to co-op employers, alumni, the general public, and the on-campus community (current students, staff, faculty, campus partners, etc.)
- Accountable for being the constant in the Visitors Centre and a large focus on support for co-ops and Student Ambassadors, and overall exceptional customer service to all guests and interactions
- Responsible for physical operations and appearance of the Visitors Centre; promotional displays, furniture, technology, and overall cleanliness
- Balance deadlines and responsibilities associated with managing on-campus visits and inquiry management while accommodating interruptions to deal with a wide range of questions, and public relations issues as they arise
- Assist with campus events and marketing initiatives, which involve but are not limited to on-campus open houses, Ontario Universities’ Fair, special events, campus tours, and virtual events and tours
- Coordinate all visit bookings, focus on prospective students and key influencers:

- Campus tours (coordinate and conduct)
- Handoff for residence, faculty, program, and college specific tours
- Personalized visits, specific requests made for customized time and/or route/content
- School groups, accommodating large groups, 100+
- VIP guests as identified by MUR and University administration
- University of Waterloo staff, campus partners
- Ensure an effective and coordinated on-campus team to ensure the success of campus events
- Creates Marketing Action Plans for all initiatives for which they are responsible, accurately document all components of their work to ensure transparency, communication, and accountability of all contributors
- Responsible for inputting and maintaining accurate budgets for monthly reporting
- Staffing and operational readiness of the Visitors Centre (which is open 6 days per week) plus any additional staffing needs for special tours/activities
- Tracking and reporting inquires, responses, and engagement
- Manage promotional collateral inventory and distribution

Other
- Participate in MUR recruitment events and in the administration of sp

  • Family Visitor

    3 months ago

    Waterloo, Canada Region of Waterloo Full time

    Family Visitor **About Us!** The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability....

  • Family Visitor

    2 weeks ago

    Waterloo, Canada Region of Waterloo Full time

    Family Visitor **Job Number**:2006 **Job Type**: Casual **Location**:99 Regina Street, Waterloo, ON **Number of Positions**:3 **Department**: Healthy Babies Healthy Children **Division**: Public Health and Paramedic Services **Hours of Work**: Up to 24 hours per week, as needed **Union**: CUPE 1883 **Grade**: CUPE 1883 Grade 009 **Salary Range**: $34.08 -...

  • Student Supervisor

    1 month ago

    Waterloo, Canada Eastern Townships School Board Full time

    **Details of the position** Job title: Student Supervisor School / Centre / Department: Waterloo Elementary School Location: Waterloo, Quebec Workload: 4.15 hours per week, Monday to Friday. 11:15am to 12:05pm Salary: $22.18 -$24.13 per hour Supervisor: School Principal **Nature of the work** The principal and customary work of an employee in this...

  • Student Supervisor

    1 month ago

    Waterloo, Canada Eastern Townships School Board Full time

    **Details of the position** Job title: Student Supervisor School / Centre / Department: Waterloo Elementary School Location: Waterloo, Quebec Workload: 7.5 hours per week, Monday to Friday. 9:55am to 10:15am / 11:15am to 12:05pm / 1:05pm to 1:35pm Salary: $22.18 -$24.13 per hour Supervisor: School Principal **Nature of the work** The principal and...

  • Office Administrator

    3 months ago

    Waterloo, Canada Boma Learning Centre Full time

    Responsibilities: - Provide administrative support to ensure efficient operation of the centre - Answer and direct phone calls - Organize and schedule appointments, including sick calls and vacation time - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing system - Update and maintain office policies and procedures -...

  • Guest Services Supervisor

    6 months ago

    Waterloo, Canada Conestoga Mall - Primaris REIT Full time

    **Supervisor, Guest Services**: Primaris REIT is currently hiring a dedicated and enthusiastic Supervisor Guest Services to join our team at our Conestoga Mall in Waterloo, ON. If you have a friendly, customer focused attitude and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you! As the Supervisor, Guest Services you...

  • Site Supervisor

    1 month ago

    Waterloo, Canada Activa Holdings Inc. Full time

    Role Summary **Company**:Activa **Job Title**:Site Supervisor **Job Type**:Full-Time, Permanent **Reports To**:Construction Manager **Location**:Waterloo, OntarioKitchener, Ontario Under the supervision of the Construction Manager, the Site Supervisor will be responsible for supervising on-site sub-trades and suppliers for various single-detached,...

  • Daycare Supervisor

    6 months ago

    Waterloo, Canada Pluto Day Care Full time

    **About us** - Pluto Day Care is a multi-site operation in Kitchener-Waterloo, with 2 centres in Kitchener & 1 in Waterloo. We are currently hiring a supervisor for our Waterloo Location on King Street North. With that said, there is always potential to be re-assigned your home centre based on company needs. - Pluto Day Care is open during the hours of...

  • Manager, Client Care Centre

    4 months ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Finishing Supervisor

    7 months ago

    Waterloo, Canada Activa Holdings Inc. Full time

    Role Summary **Company**:Activa **Job Title**:Finishing Supervisor (Residential Construction) **Job Type**:Full-Time, Permanent **Reports To**:Construction Manager & Site Supervisor **Location**:Waterloo, Ontario The Finishing Site Supervisor is responsible for Managing the Construction of units from drywall to completion while ensuring construction...

  • Catering Supervisor

    4 months ago

    Waterloo, Canada Compass Group Full time

    **Working Title**:Catering Supervisor, Sun Life Waterloo, ON **Employment Status**:Full-Time **Starting Hourly Rate**: $23.00/hour **New Hire Schedule**: Mon - Fri 7am - 3pm, as business requires You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s...

  • Porter

    7 months ago

    Waterloo, Canada Compass Group Full time

    **Working Title**:Porter **Employment Status**: Full-Time **Starting Hourly Rate**: 22.00 **Address**:227 King Street South Waterloo ON N2J 4C5 **New Hire Schedule**:M-F 7am-4pm You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest...

  • Finishing Supervisor

    6 months ago

    Waterloo, Canada Activa Full time

    **ABOUT ACTIVA**: Activa is Waterloo Region's largest land developer and home builder. For the last 30 years, we've developed communities for families and individuals to thrive - developing land into vibrant neighbourhoods, building homes designed for real life, and continuing to serve the communities we build long after closing. Waterloo Region is our home,...

  • Special Constable

    1 month ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Special Constable is responsible for preserving the peace and upholding law and order on University of Waterloo property. It is a Special Constable’s responsibility to enforce the Criminal Code of Canada, Provincial Statutes, City of Waterloo by-laws and the policies of the University of Waterloo. This provides an environment of the highest...

  • Ac Membership Services, Part-time

    7 months ago

    Waterloo, Canada Kitchener-Waterloo Skating Club Full time

    **Kitchener Waterloo Skating Club** **Job Posting** **Role - The Athletic Centre Membership Services** The Membership Services staff are responsible for the overall customer service and communication with the members of the Athletic Centre, fitness instructors and visitors to The Rotation Room. The Kitchener Waterloo Skating Club (KWSC) operates The...

  • Special Constable

    1 month ago

    Waterloo, Canada University of Waterloo Full time

    Overview The Special Constable is responsible for preserving the peace and upholding law and order on University of Waterloo property. It is a Special Constable’s responsibility to enforce the Criminal Code of Canada, Provincial Statutes, City of Waterloo by-laws and the policies of the University of Waterloo. This provides an environment of the...

  • Core Administrator

    6 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Administrator is responsible for managing the hiring, onboarding and ongoing employment of all CORE employees including setting or consulting on employee salaries. The Administrator acts as supervisor for the CORE clinical administrative staff and provides support on various levels to all CORE employees including administrative processes. This...

  • Business Analyst, Intermediate

    2 weeks ago

    Waterloo, Canada Equitable Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. Title:...

  • Housekeeper - Luther Village On The Park

    3 weeks ago

    Waterloo, Canada Lutherwood Full time

    STARLING COMMUNITY SERVICES IS DEDICATED TO SUPPORTING COMMUNITIES WHERE EVERYONE EXPERIENCES MENTAL WELLNESS, OPPORTUNITIES FOR EMPLOYMENT, A PLACE TO CALL HOME, AND A SENSE OF BELONGING. To better serve the diversity of our community, the agency is committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our...

  • Supervisor, University Avenue

    6 months ago

    Waterloo, Canada SHIP Full time

    Supervisor of UA Transition Program is responsible for providing supervision and mentorship to staff in a program that is in the Region of Waterloo focused on supporting residents within the Transitional Program.The individual will be responsible for task delegation, scheduling, supporting disciplinary action, and/or direction to staff as they develop plans...