Residence Facility Coordinator

5 days ago


Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 2 Years**

The Residence Facility Coordinator is the key contact for all facility and security related issues within UW Residences. This role provides initial assessment for all issues arising within the UW Residences, and is responsible for coordinating and prioritizing the many details that go along with the daily operation of a residence facility. This position ensures that work orders are responded to in a timely and efficient manner and coordinates with all other appropriate stakeholders to ensure that the immediate and long term solutions are identified and resolved.

**Responsibilities**:
Evaluation and Assessment
- First point of contact when issues/concerns arise relating to UW Residence facilities, including safety/security issues
- Responsible for addressing and triaging all reported facility issues; which includes investigating and assessing risk as necessary, occurrence documentation and communicating suggested courses of action based on proficiency and historical/community knowledge
- Collaborate with appropriate service from other departments on campus/contract companies to coordinate short term and long term solutions to reported issues

Operations Management: Maintenance
- Responsible for administration of the department’s work order system, HoME (Housing Management Enterprise) including data accuracy and integrity, coordination of program updates, database management, and working toward continuous improvement
- Track workflow of work orders and requests, utilizing data to ensure services are completed in a timely manner; reviewing data for pattern and trend analysis, and other metrics as appropriate
- Understand the key systems and manage access control (hard key and electronic access) at ground level

Analysis and planning
- Responsible for planning out the cyclical tasks associated with maintenance processes such as EOT/SOT, December lockdown, Move In, and regular maintenance projects
- Assist with the unit’s spring term plan to accommodate preventative maintenance needs in conjunction with other unit initiatives (spring term cleaning, capital plans, move outs, allocations, etc)
- Analyze trends from breakdowns, room condition cards and make recommendations for preventative measures for known and anticipated issues to the manager/RFMT

Customer Service
- Provide excellent customer service to all stakeholders (including students and staff), often during more urgent facility issues matters that require quick/concise communication as new information promptly develops
- Ensure timely response and follow through to make sure issues are resolved to client satisfaction
- Work closely with other Housing and Operations teams to ensure collaboration, sharing of best practices, and identification of new improvements and efficiencies while minimizing the impact on students
- Initiates and manages all incoming and outgoing communication related to facility updates/repairs, including follow up on work orders, occurrence report/inspection documentation, collaboration of services, with all stakeholders impacted

Fiscal Management
- Ensuring the residence facilities and the services within are well preserved and replacements/repairs are planned and coordinated with those impacted
- Provides input to the budget for future considerations from relevant data resources
- Responsible for all fiscal transactions and decisions with work/repairs/replacements up to 300K per community
- Works with Purchasing Department to order replacement appliances and to work through new service agreements or requests for new quotes/purchase when required

Operations Management: Safety and Security
- Responsible for management of all key related functions, including audits, permit and lockbox administration
- Attends scheduled safety walks (two per year). Responsible to satisfy all required departmental safety initiatives including administering inspections, hazard reports or implementing work orders/reviews as a direct result of the safety walks/audits
- Responsible for assisting with planning, developing and implementing new safety/security processes as they become relevant to facility needs
- Participate in the creation of emergency/security plans in consultation with the Assistant Manager

Qualifications:

- College Diploma in Office Administration, Business Administration or related discipline or equivalent combination of education and/or experience required
- Valid class G driver's license with a good driving record; must be insurable
- Minimum of 1 year experience performing duties related to the above mentioned key accountabilities in an office work environment
- Demonstrated experience with customer relations, record keeping, facilities management, purchasing and/or scheduling work management
- Experience using HoME or other work order systems
- Working knowledge of facilities maintenance and operations and/or Residence/Student life background and knowledge of the UW community and culture a definit


  • Facilities Manager

    2 weeks ago


    Waterloo, Canada Waterloo Cooperative Residence Inc Full time

    **About us** Waterloo Cooperative Residence Inc is a small business in Waterloo, ON N2L 6G9. We are inclusive, supportive, rewarding, and our goal is to provide professionally managed, inclusive affordable housing option for students. Our work environment includes: - Growth opportunities The Facilities Manager, as part of the WCRI Management Team, is...


  • Waterloo, Canada Wilfrid Laurier University Full time

    **Date**:Apr 29, 2024 **Location**: Waterloo, CA **Company**:Wilfrid Laurier University **Department**: Student and Ancillary Services **Job Type**: Continuing **Full-time/Part-time**: Full Time (>=1249 hrs/year) **Campus**: Waterloo **Reports to**:Manager, Residence Life **Employee Group**: WLUSA **Application Deadline**:May 13, 2024 **Requisition...


  • Waterloo, Canada Perimeter Institute for Theoretical Physics Full time

    Perimeter Institute is seeking a highly organized and detail-oriented **Facilities Coordinator** to assist and execute on aspects of facility operations including space planning, event logistics, building operations and maintenance. As the **Facilities Coordinator**, you will be responsible for ensuring the efficient operation and upkeep of the institute...

  • Resident Attendant

    2 months ago


    Waterloo, Canada University of Waterloo Full time

    Overview: The Resident Attendant is responsible for providing and maintaining a high standard of cleanliness and service as required in a student residential environment. The incumbent is a member of the Residence Facilities team, who work closely together to ensure that the student experience includes a safe, accessible, well maintained, and supportive home...


  • Waterloo, Canada Nuvation Research Corporation Full time

    **Job Location** Waterloo, Ontario **(In office position)** **Job Experience** 3+ years preferred JOB SUMMARY As our **Facilities Coordinator**, your exceptional hands-on skills, organizational capabilities, flexibility, and experience in engineering environments will let you _roll up your sleeves_ and take responsibility to ensure accurate and timely...


  • Waterloo, Canada Nuvation Research Corporation Full time

    **JOB SUMMARY**: As our Facilities Coordinator, your exceptional hands-on skills, organizational capabilities, flexibility, and experience in engineering environments will let you roll up your sleeves and take responsibility to ensure accurate and timely delivery of services and support for the Waterloo office. For this role, a can-do attitude with a sense...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Coordinator, Residence Ambassadors leads and co-ordinates the residence tour program, special event days and staff appreciation events. The incumbent is responsible for hiring, coaching and developing a comprehensive student staff training plan for the Residence Ambassadors. As well, this position is responsible for supporting the Marketing...

  • Resident Attendant

    4 days ago


    Waterloo, Canada University of Waterloo Full time

    Overview The Resident Attendant is responsible for providing and maintaining a high standard of cleanliness and service as required in a student residential environment. The incumbent is a member of the Residence Facilities team, who work closely together to ensure that the student experience includes a safe, accessible, well maintained, and...


  • Waterloo, Canada Forbes GM Full time

    Forbes Motors is currently seeking a Facility & Maintenance Coordinator to join our team of customer focused professionals within our high volume and process-driven dealership. **Purpose/Summary of Position**: The Facility & Maintenance Coordinator is responsible for property maintenance of both the interior and exterior of the dealership, regular facility...

  • Office Coordinator

    3 weeks ago


    Waterloo, Canada Waterloo Co-operative Residence Incorporated Full time

    **WATERLOO CO-OPERATIVE RESIDENCE INC.** **POSITION**: Office Coordinator **REPORTS TO**: Finance and Admin Manager (FAM) **Summary Statement** Reporting to Finance and Administration Manager, the Office Coordinator ensures efficient day-to-day operations of the WCRI office in collaboration with other staff such as the Accounting Coordinator, Admission...


  • Waterloo, Canada St. Jerome's University Full time

    **Hiring Range**:$32,000 - $35,000_(NOTE: The hiring range for this role reflects an adjustment for the value of the live-in accommodations)_ **Benefits**:Extended Health**, **Vacation **Department**:Student Affairs, St. Jerome's University **Position Profile** Reporting to the Manager, Residence and Community Life, the Residence and Community Life...


  • Waterloo, Canada St. Jerome's University Full time

    **Hiring Range**:$32,000 - $35,000 _(NOTE: The hiring range for this role reflects an adjustment for the value of the live-in accommodations)_ **Benefits**:Extended health**, **vacation **Department**:Student Affairs **Position Profile** Reporting to the Manager, Residence and Community Life, the Residence and Community Life Assistant (RCLA) is immersed...


  • Waterloo, Canada Waterloo Co-operative Residence Incorporated Full time

    **Summary Statement** The Community Engagement Coordinator, as part of the Co-operative Development Staff Team, is responsible for completing duties associated with member education processes as they relate to member activities, reinforcing co-op policies/ procedures and providing implementation of other member services. You will be leading the response to...

  • Facilities Manager

    1 week ago


    Waterloo, Canada United College at the University of Waterloo Full time

    **Job Summary**: The Facilities Manager (FM) is responsible for oversight and management of a broad range of facilities functions, including plant oversight, capital renewal, repair & maintenance, security, operating efficiency, negotiating with and managing contractors and vendors, purchasing, and management of safety-related issues, and operating equipment...


  • Waterloo, Canada Wilfrid Laurier University Full time

    **Date**:Nov 21, 2023 **Location**: Waterloo, CA **Company**:Wilfrid Laurier University **Department**: Facilities and Asset Management **Job Type**: Continuing **Full-time/Part-time**:Full-time **Campus**: Waterloo **Employee Group**: CUPE **Application Deadline**: November 27th, 2023 **Requisition ID**:7021 Wilfrid Laurier University is a leading...

  • Facilities Supervisor

    1 month ago


    Waterloo, Canada Black & McDonald Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Southwestern Ontario FMO team is growing! If you are an analytical and collaborative professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Project Coordinator is located in Southwestern ON. and typically reports directly to the Regional...

  • Facilities Supervisor

    4 weeks ago


    Waterloo, Canada Black & McDonald Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Southwestern Ontario FMO team is growing! If you are an analytical and collaborative professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Project Coordinator is located in Southwestern ON. and typically reports directly to the Regional...


  • Waterloo, Canada University of Waterloo Full time

    Overview Term: 18 months The Residence Life Co-ordinator (RLC) is responsible for ensuring the effective delivery of the student experience within an assigned student residence(s). This position acts as an advisor and support to students living in residence with emphasis placed on a student’s holistic development. The RLC provides leadership to...


  • Waterloo, Canada Perimeter Institute for Theoretical Physics Full time

    **Perimeter Institute for Theoretical Physics** offers a dynamic work culture fueled by ideas and collaboration. The Institute hosts a diverse research community, including some of today’s pre-eminent theoretical physicists, PhD and Masters-level trainees, and the world’s largest group of independent postdoctoral fellows in the field, supported by a...


  • Waterloo, Canada Schlegel Villages Full time

    Our Village at University Gates in Waterloo, Ontario has an exciting opportunity for a TEMPORARY PART-TIME Scheduling Coordinator/Ward Clerk. ***How Schlegel Villages supports our Team Members**: - Ongoing training and personal growth opportunities - Benefits and access to our Employee Family Assistance Program - Discounts at Village Services - Team...