Resident Agent

3 months ago


Waterloo, Canada Tone-Gar Security Services Inc. Full time

*Job Summary*

As a Resident Services Agent, you will be responsible for the following.

RECEPTION DUTIES
- Greet and welcome residents, visitors, and contractors with a friendly and professional demeanor.
- Assist owners and their agents with unit visits. Appraisals, real estate visits etc.
- Assist residents with amenities bookings. Systems updates and resolving schedule conflicts. Coordinate amenities equipment sign in and out procedures.
- Assist residents with door lock outs and door entry issues. PPD Lock updates and battery changes. PPD overrides. PPD lock reprogramming and updates.
- Sign in and out contractors to the building, provide required key fobs.

EMERGENCY RESPONSE DUTIES
- Respond to emergencies and notify the appropriate authorities and management.
- Maintain an updated list of emergency contacts.
- Assist the fire department and follow all fire drill procedures as required.
- Coordinate with Delta for emergency elevator services.

PARKING DUTIES
- Assist with visitor parking, collection of funds and visitor tag assignment.
- Parking patrol twice a day and ticket unauthorized vehicles as required.

NOTE: Communicate with property management regarding ongoing parking issues and enforcement actions. Liase with the city to deliver and record tickets.

Pay: From $19.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Waterloo, ON N2L 3W9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- security guard: 1 year (required)

**Language**:

- English
- Business fluently (required)

Licence/Certification:

- First Aid Certification (required)
- provincial security guard license, CPR and First Aid Level C (required)

Work Location: In person

Application deadline: 2024-09-25
Expected start date: 2024-10-01


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