Customer Relation Executive

3 months ago

Mississauga, Canada Malabar Gold & Diamonds Full time

**Job Accountabilities**
- Greet and welcome customers to the jewellery store in a friendly and professional manner.
- Assist customers in their jewellery selection by providing product information, explaining features and benefits, and suggesting suitable options based on their preferences.
- Build strong customer relationships by providing exceptional service and personalized attention to each customer.
- Address customer inquiries, concerns, and complaints promptly and effectively, ensuring customer satisfaction.
- Maintain a deep knowledge of the store's jewellery collection, including materials, gemstones, designs, and current trends.
- Assist customers with jewelry fittings and adjustments, ensuring a comfortable and proper fit.
- Process sales transactions accurately and efficiently, including cash handling, credit card payments, and issuing receipts.
- Maintain a clean and organized store environment, including merchandise displays and showcases..
- Conduct follow-up activities to ensure customer satisfaction and foster long-term relationships.
- Collaborate with marketing and advertising teams to promote sales events, new collections, and special offers.
- Utilize CRM software and customer databases to maintain accurate customer records and track customer preferences.
- Collaborate with the visual merchandising team to create appealing displays and window showcases.

**Qualification and Experience**
- 1 year Customer Service/ Customer Relation experience (jewelry sales experience preferred)
- Good communication skills and immaculate grooming
- Strong selling customer service skills

**Job Types**: Full-time, Permanent

**Salary**: $16.55-$20.00 per hour

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

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