Auto Claims Leader
5 months ago
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.
What you'll do:
- Create and maintain a high-performance culture by role modeling behaviors that builds trust and respect.- Assess people’s capabilities and development needs in accordance with the Career and capability framework.- Understand and strengthen team capabilities through in the work coaching and development.- Have honest and constructive performance conversations with our people, set clear direction and goals giving frequent feedback to ensure business unit goals are achieved.- Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.- Customer demand analysis - assist in identifying and solutioning the root cause of “waste and failure”-
- Make decisions using data; observe the environment to identify performance blockers/barriers. Use the data, insight, and expertise of the frontline to resolve how we improve our overall performance, results, and the customer’s journey.- Participate in the Quality assurance program for your team (file quality reviews). Identify and ensure training and coaching opportunities are addressed in a timely and measurable manner.- Take full responsibility for the results of your team, how they contribute to the overall companies’ performance and understand the consequence and impact of key decisions you make.- Clearly articulate and effectively communicate the link between our strategy and team goals.- Look for new and incremental ways to improve the customer journey, the claims handling processes, and financial outcomes for our business.- Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance- Expert understanding of the claims experience while understanding the technical strategic direction for the claims file
What you'll bring:
- CIP and/or FCIP Industry designation- University Degree or College Diploma- 2 + years of proven leadership experience- Technical competence in Commercial Auto insurance- Excellent verbal and written communication skills- Demonstrate a high level of initiative and drive to continually improve our service proposition, environment, and financial outcomes.- Ability to identify, measure and develop the performance of individuals and broader team using data.- The ability to motivate and inspire our people to deliver against our strategy and goals.- Proficiency with Guidewire ClaimCenter, Excel, PowerPoint,- Sound decision making and problem-solving skills- Role model our values: Care, Commitment, Community, Confidence- Your enthusiasm is infectious, and you challenge status quo, find solutions to problems, and go the extra mile for our customers and people
What You’ll Get- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Exceptional Career Development opportunities.- We’ll support your professional development education.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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