Auto Claims Specialist
2 weeks ago
At Aviva, we're looking for a skilled Auto Claims Specialist to join our team. As an Intermediate Auto Claims Advisor, you will be our customer's first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through the claims process, conducting investigations and making the decision on the best course of action.
Key responsibilities include:
- Guide customers through the claims process by investigating their auto collision claim and looking after their needs
- Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes
- Work autonomously in a digital environment
- Actively participate in ongoing training to keep up to date with best practices in claims handling
- Contribute to special projects and provide feedback to support Aviva's ongoing initiatives to provide the outstanding customer experience
Requirements include:
- 1- 2 years Auto Claims Adjusting experience is an asset
- 1-2 years' experience in a Call Center Environment is an asset
- Excellent oral and written communication skills
- Ability to work in a digital environment and undertaking online tasks
- Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience
- Ability to work within and positively add to our organizational culture and values
We offer a compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year. Outstanding Career Development through our tailored career progression plan within the Auto Claims department. Paid professional development education (Controlled Insurance Program designation). Corporate wellness programs to support our employees' physical and mental health.
Our work environment is a diverse, inclusive and vibrant team culture where you can thrive by bringing your whole self to work. Regular social and team building events. Employee recognition program.
We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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