Claims Leader

5 months ago

Oakville, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We have an opportunity in Auto Claims as a Front Line Leader

Working in a community of leaders to support Frontline claims handlers. The successful candidate will lead, motivate and support their people in the delivery of customer obsessed service.

What will I do?

Our business is constantly evolving and we are looking for leaders who will roll up their sleeves, challenge the status quo, clear the way and develop frontline capability to deliver service excellence for our customers.

The leadership role is about supporting our people. Being in the work is crucial to success. Our leaders coach with care & edge; they are change makers who use data to make decisions, always putting our customers first.

What will I bring?

Continuously improve the system and enable our people to be brilliant for the customer

Run workflow in and out of the system to meet customer demand

Champion a systems thinking approach across the team

Can be credible and know how to handle a claim, from start to finish

Continuously identify, measure and develop the performance of individuals, the team and the system using data

Observe from within the work how the current system works to reduce failure, remove waste and improve handler method

Is skilled at handling HR policies and practices

Provide guidance, coaching and support to our people, developing them to be the best they can be

Have brilliant two-way conversations that are honest and transparent

Develop, manage and maintain relations with internal and external partners

What you’ll get:

Compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.

Our vacation package starts at 4 weeks

Paid professional development education

Corporate wellness programs to support our employees’ physical and mental health

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

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