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Auto Claims Specialist

2 months ago

Oakville, Ontario, Canada Aviva Full time
Auto Claims Advisor/Adjuster Role

At Aviva, we're seeking a skilled Auto Claims Advisor/Adjuster to join our team. As a key member of our Auto Claims team, you will be responsible for guiding customers through the claims process, conducting investigations, and making decisions on the best course of action.

Key Responsibilities:
  • Investigate auto collision claims and provide exceptional customer service
  • Comply with company and industry regulatory practices, delivering best practice methods and taking responsibility for customer and claims outcomes
  • Work autonomously in a digital environment
  • Participate in ongoing training to stay up-to-date with best practices in claims handling
  • Contribute to special projects and provide feedback to support Aviva's initiatives to provide an outstanding customer experience
Requirements:
  • 1-2 years of experience in auto claims adjusting is an asset
  • 1-2 years of experience in a call center environment is an asset
  • Excellent oral and written communication skills
  • Ability to work in a digital environment and undertake online tasks
  • Genuine curiosity and inquisitive approach to improving processes to create a positive customer experience
  • Ability to work within and positively contribute to our organizational culture and values
What We Offer:
  • A compelling rewards package, including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year
  • Outstanding career development through our tailored career progression plan within the Auto Claims department
  • Paid professional development education (Controlled Insurance Program designation)
  • Corporate wellness programs to support employees' physical and mental health

We value diversity, inclusivity, and a vibrant team culture where you can thrive by bringing your whole self to work. Regular social and team-building events, employee recognition programs, and a commitment to being flexible and accommodating make Aviva a great place to work.

We're people with a purpose - to be with you today, for a better tomorrow. We care deeply about being inclusive and encourage applications from people with diverse backgrounds and experiences. If you're passionate about digital customer experiences, have excellent communication skills, and are eager to grow professionally, we'd love to hear from you.