Team Lead/caseworker

6 months ago

Ottawa, Canada John Howard Society of Ottawa Full time

**Title**:Team Lead / Caseworker

**Location(s)**:Ottawa, ON

**Employment Status**: Full-Time

**Salary**:$48,227-$55,035 per Annum based on work experience

**Hours**:35 hours/week; additional overtime and on-call as required.

**Employer**:John Howard Society of Ottawa

**About the environment**:Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focussed on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

**About who we support**:Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative, and evidence-informed approaches.

**About the role**:
Are you ready to lead with compassion and drive change within our community? As a Team Lead/Caseworker at the John Howard Society, you'll embark on a transformative journey, guiding a dedicated team towards the shared goal of empowering individuals facing complex challenges.

In this role, you'll wear multiple hats - from shift supervisor to mentor, caseworker to advocate. Every day will bring new opportunities to make a tangible difference in the lives of those who need it most. Whether you're providing on-the-floor support, coaching team members to new heights, or crafting individualized service plans, your impact will resonate far beyond the walls of our organization.

As a beacon of positivity and empathy, you'll navigate the complexities of human behavior with grace and understanding. Your leadership will inspire others to push boundaries, challenge assumptions, and strive for excellence in all that they do. Together, we'll forge pathways to stability, resilience, and hope for individuals grappling with mental health, homelessness, trauma, and beyond.

Join us in our mission to create a more just and inclusive society, where every voice is heard, and every individual is empowered to thrive. If you're ready to unleash your potential and ignite change, we invite you to step into the role of Team Lead/Caseworker and be a catalyst for transformation.

**Required Education and Background**:

- Post-Secondary Degree or Diploma in a relevant social service field (ex. Psychology, Social Service Worker, Community Justice Worker, etc.; _Equivalent experience and skills will also be considered._
- Experience in casework, case management, or related fields, preferably in a social service setting.
- Experience in a supervision role and comfortability providing constructive feedback and coaching, ensuring adherence to policy, procedures, and program timelines.
- Preferred: Familiarity with specialized approaches for supporting clients with complex needs, such as mental health, developmental disabilities, and trauma.
- Preferred: Familiarity and experience working with the Adult Criminal Justice System.
- Ability to prioritize, delegate, and adapt to changing workloads and priorities.
- Strong leadership skills with the ability to motivate, inspire, and mentor team members.
- Excellent communication and interpersonal skills, with a focus on fostering collaboration and teamwork.
- Proficiency in conflict resolution, problem-solving, and decision-making.
- Understanding of human behavior, behavioral change models, and risk assessment principles.
- Charisma and a positive attitude towards challenging situations and individuals.
- Proven ability to develop strong working relationships with community stakeholders, partners, or members.
- Experience using standardized tools for completing assessments and developing case plans
- A strong commitment to supporting all residents, as well as their families and natural supports in being a part of their transition plan
- Excellent people skills to facilitate relationships with clients, colleagues, supervisors, program partners and community members
- A willingness to work in collaboration with a wide variety of community partners, agencies and emergency services

**You’ll be prepared to..**
- Supervise and oversee shifts, ensuring smooth operations and adherence to program policies and procedures.
- Provide training, coaching, and ongoing support to team members, fostering a culture of collaboration and commitment.
- Resolve conflicts and address challenges within the team, promoting a positive and productive work e

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