Ecommerce Customer Success Specialist
3 weeks ago
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island. Join our team of trailblazers
**Summary**
**Responsibilities**
- Proactively reach out to customers that have submitted an eCommerce order
- Seek out upselling opportunities eg: Protection Plan attachment or product reselection
- Assist customer with stock tagging, booking deliveries, maintaining orders and submitting PORs
- Manage eCommerce book of business on a daily basis using multiple platforms (eg:.Zendesk, Magento, Syspro plus other custom programs)
- Post eCommerce payments and reconcile at the end of the business day
- Complete assigned monthly assigned list for Comerco Protection Plan contacts
- Engage with new customers through Live Chat with the goal of selling products
**Required Skills**:
- Extremely high attention to detail
- Excellent writing and typing skills
- Excellent phone manner
- “Customer first” mentality
- Willingness to learn about appliances
- Able to switch between tasks quickly and efficiently
- Adapts easily to change
***
**Desired Skills**
- Exceptional Customer Service
- Some knowledge of Syspro and Trail systems
- Some knowledge of Zendesk
- Advanced level of professional English writing
- Some appliance knowledge (optional)
***
**Interacts With**
- Customers
- eCommerce and Online Sales Teams
- All internal Trail departments
- Suppliers
***
**Work Environment**
- Currently remote, working from home
- Occasional requirements to work from an office
- Periodic travel within the Lower Mainland for training
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
-
Ecommerce Customer Success Specialist
2 weeks ago
Richmond, BC, Canada Trail Appliances Ltd. Full timeSummaryEcommerce Customer Success Specialist agents manage all incoming eCommerce orders from writing to delivery. Proactively reach out to customers with orders placed; qualifying them through phone or email; upsell products and/or Protection Plans. Confirm stock availability and delivery options, maintain orders with required accessories, missing...
-
Ecommerce Marketing Specialists
1 month ago
Richmond Hill, Canada WHY C MEDIA LTD. Full timeECommerce Marketing Specialists are typically responsible for managing the development and maintenance of online stores and are also tasked with coming up with new marketing strategies based on the review of business analytics. **ROLE** - To examine various efficient ways of advertising or marketing companies' using different digital channels to optimize...
-
Ecommerce Manager
4 weeks ago
Richmond, Canada Trail Appliances Ltd. Full timeWorking at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices...
-
Ecommerce UX Lead
4 weeks ago
Richmond, Canada Trail Appliances Ltd. Full timeWorking at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices...
-
Customer Success Specialist
2 days ago
Richmond Hill, Canada Visual Defence Inc Full time**About Visual Defence** **Why work with us?** VDI is a well-known, Ontario-based company in business in Richmond Hill, Ontario since 2000. We are proud to offer extensive employer paid benefits including, but not limited to health, dental, life, and vision. It is our belief that work/life balance is imperative to be cheerful and healthy thus, we have...
-
E-commerce Specialist
1 month ago
Richmond, Canada Herbaland Naturals Full timeJob Title: E-commerce Specialist (3rd Party Marketplace) Location: 12340 Horseshoe Way, Richmond, BC V7A 4Z1 Herbaland is a leading manufacturer of Plant-based nutrition for a better planet. We are excited to announce we are seeking an experienced E-commerce Specialist to join our team. Herbaland’s culture is inclusive, sustainable, and community based,...
-
Customer Success Manager
4 weeks ago
Richmond, Canada ZE Power Group Full time**The Opportunity** ZE PowerGroup Inc. (ZE) is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provides clients with powerful capabilities for data collection, process automation, and business intelligence through web-based analytical tools, services,...
-
Customer Success Manager
4 weeks ago
Richmond, Canada ZE Power Group Full time**The Opportunity** ZE PowerGroup Inc. (ZE) is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provides clients with powerful capabilities for data collection, process automation, and business intelligence through web-based analytical tools, services,...
-
Back of House Ecommerce Associate
1 month ago
Richmond, Canada JD Sports Canada Full time**Department**: Retail Stores **Location**: Richmond Centre, BC **Job Type**: Part Time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a...
-
Customer Success Representative
1 month ago
Richmond, Canada Transoft Solutions Full timeHave a passion for software? Join a world leader and make a difference! Transoft is making an enormous difference to the transportation planning and design community. With offices around the world, Transoft Solutions is an international leader in the development of innovative software for the civil/transportation engineering profession. This year the company...
-
Site Manager: D2c Ecommerce Fulfillment
1 month ago
Richmond, Canada Transaction Heores Full time**Senior Operations Manager** Richmond B.C. Full-time, Permanent We are an eCommerce fulfillment company serving small, medium and enterprise level on-line sellers. We have experienced 300%+ growth in the last year and have created a new leadership position to strengthen and enhance our management group. We are well positioned to exploit the continuing...
-
Customer Success Representative
1 month ago
Richmond, Canada Transoft Solutions Full timeDo you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. In its 32nd year and with over 50,000...
-
Ecommerce Store Associate
4 weeks ago
Richmond, British Columbia, Canada Walmart Canada Full timeWhat you'll do...Our OMNI Customer Fulfillment Associate gets online orders ready for customer pick-up and delivery Yes, that means you will be collecting items for our customers online orders, making sure that each selection perfectly matches our customers' shopping list.We have many opportunities in our eCommerce teams, including:OMNI Customer Fulfillment...
-
Customer Success Manager
4 weeks ago
Richmond Hill, Canada Business Exchange Full time**The Role** The Customer Success Manager is responsible for managing, retaining, and growing Business Exchange clients. The Customer Success Manager will demonstrate a thorough understanding of all Business Exchange products and services and will support the adoption, retention, and growth of our customer base. **Key Responsibilities** - Actively foster...
-
Customer Success Manager
2 days ago
Richmond, BC, Canada Moxion Power Co. Full time €150,000 - €180,000Moxion is a vertically integrated manufacturer of all-electric mobile power and energy storage solutions. We have developed commercial-scale, powerful, silent, and emissions-free mobile battery stations that are designed to replace traditional diesel generators in most applications today. We’re pioneering mobile energy storage technology, leveraging...
-
Ecommerce Store Associate
1 month ago
Richmond, Canada Walmart Canada Full timeWhat you'll do...Our OMNI Customer Fulfillment Associate gets online orders ready for customer pick-up and delivery! Yes, that means you will be collecting items for our customers online orders, making sure that each selection perfectly matches our customers' shopping list.We have many opportunities in our eCommerce teams, including:OMNI Customer Fulfillment...
-
Ecommerce Store Associate
1 month ago
Richmond Hill, Ontario, Canada Walmart Canada Full timeWhat you'll do...Our OMNI Customer Fulfillment Associate gets online orders ready for customer pick-up and delivery Yes, that means you will be collecting items for our customers online orders, making sure that each selection perfectly matches our customers' shopping list. We have many opportunities in our eCommerce teams, including: OMNI Customer...
-
Customer Technical Support Specialist
4 weeks ago
Richmond, Canada Saltworks Technologies Full timeLocated in **Richmond, BC**, we offer meaningful and exciting work in a collaborative environment, driven by innovation and problem-solving. We strongly value a positive attitude, hard work, smarts, and commitment to see things through. **The role**: We are seeking a **Customer Technical Support Specialist **with a strong acumen in technical triage and...
-
Customer Service Specialist
4 hours ago
Richmond Hill, Canada Frew Energy Limited Full timeRole Summary Reporting to the Internal Operations Director, the CSR Specialist’s responsibility is to strategically lead and manage key operational support to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers. Duties and Responsibilities Supervise the daily...
-
Marketing Specialist
4 weeks ago
Richmond, Canada WhiteWater West- Full timeWhiteWater’s Marketing team is hiring for a **Marketing Specialist **to join us at our Richmond head office in Canada! **Position**: Marketing Specialist **Reports to**:Chief Marketing Officer **Location**: Richmond, Canada **Essential Responsibilities**: **_ Brand Development and Management_** - Lead market awareness by promoting the brand across...