Customer Service Specialist

3 weeks ago


Richmond Hill, Canada Frew Energy Limited Full time

Role Summary
Reporting to the Internal Operations Director, the CSR Specialist’s responsibility is to strategically lead and manage key operational support to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers.

Duties and Responsibilities
Supervise the daily operations of the Customer Service Department
Work with Sales and Operations to provide accurate and timely service to the customer
Metrics reporting, new employee training, and troubleshooting
Build, mentor, and lead a high-performing team to deliver exceptional customer service
Investigate and quickly resolve system issues position requirements

Position Requirements
Intermediate/ advance Access skills
Intermediate /advance excel skills. (V-Look ups, Pivot Tables)
Excellent written and verbal communication skills
Strong problem identification and problem resolution skills
Must be organized, meticulous, detail-oriented and ability to track outstanding duties/tasks
Minimum of two (2) years team leadership experience in Customer Service
Ability to work independently and as a part of a team.
High level of integrity and work ethic
Self-motivated

Please note this position is on-site at 3993 Keele Street, Toronto, ON



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