Ecommerce UX Lead

2 months ago


Richmond, Canada Trail Appliances Ltd. Full time

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island. Join our team of trailblazers

***

**Summary**

**Responsibilities**

Website Design System

o Review our existing website design system and ensure it adheres to website usability best practices (typography, colour, spacing, design elements, hierarchy, depth, interactions, motion etc.).

o Conduct user research and review available data sources to ensure the website design system evolves to effectively meet the needs of our customers and aligns with our brand style guide.

o Partner with cross functional teams in ensuring the website design system is being utilized as intended.

o Eliminate any usability inconsistencies on the website that conflict with the website design system.

o Create and manage a website design system roadmap to track future changes. Work closely with the eCommerce Development Team to implement website design system roadmap deliverables. This includes evolving our CMS toolset and library of reusable components that non-technical users can leverage to setup new webpages without violating our website design system.

Wireframe and Graphic Design Support

o Work closely with both the eCommerce and Marketing Teams (BC and AB), produce high quality wireframes in Figma that meet the business requirements provided as well as usability best practices.

o Ensure wireframes can be easily implemented by the eCommerce Development Team.

o Assist Marketing with the production of banner assets as needed.

o Provide content recommendations for new wireframe designs.

o Act as a UX thought leader in cross functional tactical discussions to answer any design related questions that may arise.

UX Performance

o Assist the eCommerce Team in monitoring and reviewing the performance of key onsite landing pages. Recommend UX improvements or usability test ideas to boost page performance.

o Work closely with the eCommerce Team to monitor and report on the performance of recently deployed improvements.

o In collaboration with the Director of eCommerce - Define, implement and track key eCommerce UX program KPIs that will be the basis for evaluating this roles performance and its overall impact to the wider organization.

**Required Skills**:

- A portfolio of work demonstrating 3+ years of experience creating great, user centered, website design solutions across multiple interfaces and screen sizes.
- Proficiency in design related tools such as Figma, Photoshop, Illustrator and Invision.
- Understanding of responsive design best practices.
- Understanding of usability research methodologies. Can confidently conduct usability research when required.
- Experience with design systems.
- Working knowledge of HTML and CSS.
- Strong familiarity with Microsoft Office tools such as Excel and Power Point.
- Scrappy self-starter who can work autonomously and efficiently.
- Excellent verbal and visual communication skills. Ability to clearly present designs, ideas and concepts to cross functional teams.
- Great listening skills and ability to take cross functional requests and action them without many design revisions.
- Can provide estimates on the level of effort for requested support.

***

**Desired Skills**
- Familiarity with CMS platforms such as Contentful, Builder.io and Adobe Page Builder.
- Design experience working in the retail eCommerce space within the furniture, appliances and home/hardware industries an asset.
- Entry-level front-end development experience a plus.
- Experience running onsite usability tests a plus.

**Interacts With**
- Ecommerce Team
- Marketing Team - BC & AB
- Purchasing - BC & AB
- Retail and Online Sales Staff and Leadership
- Business Solutions/Technology

***

**Work Environment**
- Work From Home or Hybrid - Work from home and/or office environment as needed.
- Standard business hours

***

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?


  • Ecommerce Manager

    2 months ago


    Richmond, Canada Trail Appliances Ltd. Full time

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices...


  • Richmond, Canada Trail Appliances Ltd. Full time

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices...


  • Richmond, Canada JD Sports Canada Full time

    **Department**: Retail Stores **Location**: Richmond Centre, BC **Job Type**: Full Time/Part Time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD...


  • Richmond, Canada JD Sports Canada Full time

    **Department**: Retail Stores **Location**: Richmond Centre, BC **Job Type**: Part Time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a...


  • Richmond, BC, Canada Trail Appliances Ltd. Full time

    SummaryEcommerce Customer Success Specialist agents manage all incoming eCommerce orders from writing to delivery. Proactively reach out to customers with orders placed; qualifying them through phone or email; upsell products and/or Protection Plans. Confirm stock availability and delivery options, maintain orders with required accessories, missing...


  • Richmond, Canada Trail Appliances Ltd. Full time

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices...


  • Richmond, Canada Transaction Heores Full time

    **Senior Operations Manager** Richmond B.C. Full-time, Permanent We are an eCommerce fulfillment company serving small, medium and enterprise level on-line sellers. We have experienced 300%+ growth in the last year and have created a new leadership position to strengthen and enhance our management group. We are well positioned to exploit the continuing...


  • Richmond Hill, Canada WHY C MEDIA LTD. Full time

    ECommerce Marketing Specialists are typically responsible for managing the development and maintenance of online stores and are also tasked with coming up with new marketing strategies based on the review of business analytics. **ROLE** - To examine various efficient ways of advertising or marketing companies' using different digital channels to optimize...


  • Richmond Hill, Canada Staples Canada Full time

    : 1248438 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that’s...

  • Warehouse Lead

    3 weeks ago


    Richmond, Canada SHIPHYPE Fulfillment Full time

    _Do you have strong leadership skills, are independent, have great communication skills, and are easily adaptable? If that’s how your friends may describe you, keep on reading._ Do you think you have what it takes to be a part of our crew? Well, let's get into it. **The Nitty Gritty**SHIPHYPE is an eCommerce 3PL (third-party logistics) company based out...


  • Richmond Hill, Canada Sporting Life Inc Full time

    **Sporting Life** Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men,...


  • Richmond Hill, Canada Ward & Uptigrove Human Resources Solutions Full time

    **Social media engagement;**: - **Search ranking optimization; and**: - **Enhancing the customer experience on their eCommerce platforms.** **Your Future Role**: - Conduct maintenance and update corporate and dealer websites and continuously identify opportunities for enhancements; - Research and copywriting for corporate and dealer websites, blogs and...


  • Richmond Hill, Canada Staples Full time

    Some of what you will do: Staples Canada is seeking an experienced eCommerce Analytics professional to lead the digital analytics practice as part of the Enterprise Analytics & Data Science team. Our multi-tenant cloud platforms power our analytics and ML/AI capabilities and we’re looking for an active, hands-on contributor to play a central role in...


  • Richmond Hill, Canada Ward & Uptigrove Human Resources Solutions Full time

    **Digital Marketing Specialist** Our client is looking for you to join their team as their Digital Marketing Specialist within York Region. They are looking for a specialist that can take their digital marketing programs to the next level. This includes: - **Social media engagement;**: - **Search ranking optimization; and**: - **Enhancing the customer...


  • Richmond, Canada Herbaland Naturals Full time

    Job Title: E-Commerce Team Lead Location: 12340 Horseshoe Way, Richmond, BC V7A 4Z1 Herbaland is a leading manufacturer of Plant-based nutrition for a better planet. We are excited to announce we are seeking an experienced E-commerce Specialist to join our team. Herbaland’s culture is inclusive, sustainable, and community based, where we are dedicated to...


  • Richmond Hill, Canada Staples Full time

    **Some of what you will do**: Under the direction of the Manager, this position is responsible for supporting and executing online merchandising and promotional initiatives, coordinating and executing updates for Staples.ca and improving the online customer experience. In addition, this position supports website enhancements and online merchandising system...

  • QA Automation Lead

    3 weeks ago


    Richmond Hill, Canada Staples Canada Full time

    Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's...

  • QA Automation Lead

    2 weeks ago


    Richmond Hill, Canada Staples Canada Full time

    Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's...

  • Enterprise Sales Lead

    2 weeks ago


    Richmond Hill, Canada Rippling Full time

    Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.  Recognized as a Shopify Plus partner. Expertise in headless and composable technologies. Diverse B2C and

  • API Lead

    3 weeks ago


    Richmond Hill, Canada Staples Canada Full time

    Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work,...