Vip Account Manager

3 weeks ago

Toronto, Canada BET99 Full time

BET99 is Canada's Premiere Online Sportsbook and Casino. Launching in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team We’re a fast-paced company and are looking for individuals who live and breathe our core values**:challenging the status quo, trust, transparency, integrity, and collaboration**.

We are currently looking for a VIP Account Manager that will be responsible for developing and managing our high-value VIP Casino players, aiming at building relationships that will drive loyalty across the company taking them to the next level.

**Responsibilities**:

- Delivers personalized service and excellent customer experience to the company’s VIP Tier segment.
- Main focus is maintaining/increasing player activity via proactive tasks which are standard processes followed daily, weekly, monthly or even on an ad-hoc basis.
- Builds strong relationships through engagement with the aim of helping players reach higher tiers within the VIP Program.
- Is analytical in observing customer behavior and quickly reacting to satisfy both customer and business needs.
- Provides constructive feedback for continuous operational and process improvement.
- Provides reports on performance and financial updates to the VIP Host.

**Qualifications**:

- Bachelor’s degree or equivalent work experience
- Communication and interpersonal skills; strong command of spoken English and use of proper grammar. Knowledge of French language is a plus
- Ability to perform well in a fast-paced, multi-task/ -cultural, dynamic environment
- Excellent time management and organizational skills
- Self-starter capable of taking initiative and working with mínimal direction
- Ability to work both independently and collaboratively in a dynamic environment
- Ability to work a flexible schedule to meet business and workgroup needs
- Experience in outbound phone based or sales telemarketing role is a plus

**Salary**: $50,000.00-$60,000.00 per year

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