Current jobs related to Igaming Vip Executive Host - Toronto - Pala Interactive

  • Host, VIP Experiences

    2 weeks ago

    Toronto, Ontario, Canada MLSE Full time

    About the RoleWe are seeking a highly skilled and experienced individual to join our VIP Experience & Hospitality team as a Host, VIP Experiences. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our valued clients.Key ResponsibilitiesGuest Experience Management: Act as...

  • Host, VIP Experiences

    2 weeks ago

    Toronto, Ontario, Canada MLSE Full time

    About the RoleWe are seeking a highly skilled and experienced individual to join our VIP Experience & Hospitality team as a Host, VIP Experiences. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our valued clients.Key ResponsibilitiesGuest Experience Management: Act as...

  • Vip Host

    4 months ago

    Toronto, Canada FanDuel Full time

    **ABOUT FANDUEL GROUP** FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit...

  • I-gaming Vip Host

    1 week ago

    Toronto, Canada Pala Interactive Full time

    **Pala Interactive** is a full-service, real-money and social gaming technology provider and operator. Pala offer a full spectrum of games across all distribution channels (web, download, tablet & smartphone) which include casino, poker and bingo for real money and social gaming. Communicating with active, potential and inactive VIPs, the **VIP Host** will...

  • Host, VIP Experiences

    2 weeks ago

    Toronto, Canada MLSE Full time

    Job DescriptionAs a member of the VIP Experience & Hospitality team, your role will be to assist in all aspects of a guests journey throughout their time at our venues. The ideal candidate will be a self-starter who is energetic, creative, tactical and analytical, and one who thrives in a fast-paced environment. This individual will constantly strive to...

  • Host, Vip Experiences

    2 weeks ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Chief Finance and Administration Officer

    2 weeks ago

    Old Toronto, Canada iGaming Ontario Full time

    Position Term: Permanent, Full Time Level: 16 Salary: Min: $160,704 to Max: $200,881 Location: Head Office, Toronto/Hybrid iGaming Ontario leads the Province of Ontario’s new, dynamic, internet gaming (igaming) market that, in its second year generated $63 billion in total wagers, a 78% increase over its first year. This resulted in $2.2 billion in total...

  • Chief Finance and Administration Officer

    1 month ago

    Old Toronto, Canada iGaming Ontario Full time

    Position Term: Permanent, Full Time Level: 16 Salary: Min: $160,704 to Max: $200,881 Location: Head Office, Toronto/Hybrid iGaming Ontario leads the Province of Ontario’s new, dynamic, internet gaming (igaming) market that, in its second year generated $63 billion in total wagers, a 78% increase over its first year. This resulted in $2.2 billion in total...

  • Chief Finance and Administration Officer

    1 month ago

    Old Toronto, Canada iGaming Ontario Full time

    Position Term: Permanent, Full Time Level: 16 Salary: Min: $160,704 to Max: $200,881 Location: Head Office, Toronto/Hybrid iGaming Ontario leads the Province of Ontario’s new, dynamic, internet gaming (igaming) market that, in its second year generated $63 billion in total wagers, a 78% increase over its first year. This resulted in $2.2 billion in total...

  • Casino Host

    4 days ago

    Toronto, Ontario, Canada Great Canadian Entertainment Full time

    Job Title: Casino Host - VIP Experience SpecialistJob Summary:We are seeking a highly skilled and experienced Casino Host to join our team at Great Canadian Entertainment. As a Casino Host, you will be responsible for providing exceptional customer service to our valued Premium Mass players, ensuring their experience is nothing short of exceptional.Key...

  • Casino Host

    3 days ago

    Toronto, Ontario, Canada Great Canadian Entertainment Full time

    Job Title: Casino Host - VIP Experience SpecialistJob Summary:We are seeking a highly skilled and experienced Casino Host to join our team at Great Canadian Entertainment. As a Casino Host, you will be responsible for providing exceptional customer service to our valued Premium Mass players, ensuring their experience is nothing short of exceptional.Key...

  • Chief Financial and Administrative Officer

    2 weeks ago

    Toronto, Ontario, Canada iGaming Ontario Full time

    Position Type: Permanent, Full Time Location: Head Office, Toronto/Hybrid iGaming Ontario spearheads the Province of Ontario's innovative online gaming sector, which has shown remarkable growth, generating substantial total wagers and significant gaming revenue from numerous operators. In its second year, the Ontario online gaming market has supported a...

  • Chief Financial and Administrative Officer

    1 month ago

    Toronto, Ontario, Canada iGaming Ontario Full time

    Position Type: Permanent, Full Time Location: Head Office, Toronto/Hybrid iGaming Ontario spearheads the Province of Ontario's innovative online gaming sector, which has shown remarkable growth, generating substantial total wagers and significant gaming revenue from numerous operators. In its second year, the Ontario online gaming market has supported a...

  • Chief Financial and Administrative Officer

    2 weeks ago

    Old Toronto, Ontario, Canada iGaming Ontario Full time

    About the RoleiGaming Ontario is seeking a seasoned executive to lead its finance, enterprise risk, internal audit, facilities, and procurement functions. As the Chief Financial and Administrative Officer, you will provide strategic leadership and vision to drive results, optimize revenue and resources, and ensure programs and services meet business...

  • Chief Financial and Administrative Officer

    2 weeks ago

    Old Toronto, Ontario, Canada iGaming Ontario Full time

    About the RoleiGaming Ontario is seeking a seasoned executive to lead its finance, enterprise risk, internal audit, facilities, and procurement functions. As the Chief Financial and Administrative Officer, you will provide strategic leadership and vision to drive results, optimize revenue and resources, and ensure programs and services meet business...

  • Senior VIP Account Manager

    2 weeks ago

    Toronto, Ontario, Canada theScore Full time

    Senior VIP Account Manager Join theScore, a leading digital media and sports betting company, as a Senior VIP Account Manager. Empower millions of sports fans through our innovative products and services. About the Role Develop strategic approaches to acquire and onboard new VIP accounts to our sportsbook and iCasino operations. Manage a...

  • Casino Host

    7 days ago

    Toronto, Ontario, Canada Great Canadian Entertainment Full time

    Job Title: Casino Host - VIP Experience SpecialistJob Summary:We are seeking a highly skilled and experienced Casino Host to join our team at Great Canadian Entertainment. As a Casino Host, you will be responsible for providing exceptional customer service to our valued Premium Mass players, ensuring their experience is nothing short of exceptional.Key...

  • Casino Host

    7 days ago

    Toronto, Ontario, Canada Great Canadian Entertainment Full time

    Job Title: Casino Host - VIP Experience SpecialistJob Summary:We are seeking a highly skilled and experienced Casino Host to join our team at Great Canadian Entertainment. As a Casino Host, you will be responsible for providing exceptional customer service to our valued Premium Mass players, ensuring their experience is nothing short of exceptional.Key...

  • Digital VIP Experience Manager

    3 days ago

    Toronto, Ontario, Canada OLG Full time

    Senior Digital VIP ManagerAbout the RoleOLG is seeking a highly skilled Senior Digital VIP Manager to lead the development and implementation of strategies to enhance the VIP customer experience across all digital channels. As a key member of the iCasino & iLottery Strategy and Innovation team, you will be responsible for creating and recommending an...

  • Digital VIP Experience Manager

    3 days ago

    Toronto, Ontario, Canada OLG Full time

    Senior Digital VIP ManagerAbout the RoleOLG is seeking a highly skilled Senior Digital VIP Manager to lead the development and implementation of strategies to enhance the VIP customer experience across all digital channels. As a key member of the iCasino & iLottery Strategy and Innovation team, you will be responsible for creating and recommending an...

Igaming Vip Executive Host

5 months ago

Toronto, Canada Pala Interactive Full time

**Our company is growing and expanding, we are in need of 1 more additional VIP Host**

Communicating with active, potential and inactive VIPs, the VIP Host will encourage increased play through strategic VIP planning. This will be accomplished through a range of CRM and one-to-one marketing initiatives, ensuring that we are maximizing yield, minimizing churn and generating increased VIP play.

**Responsibilities**
- Act as the first point of contact for all VIP customers, responding promptly and professionally to their queries and concerns.
- Build and maintain strong relationships with VIP customers, ensuring that they feel valued and appreciated.
- Collaborate with other departments, including but not limited to Marketing, Support, Finance and Security, to ensure that VIP customers receive a seamless experience and that their needs are met in a timely and efficient manner.
- Working with Marketing to deliver VIP programs across all brands and products, including acquisition, conversion and retention.
- Communication with VIPs, and potential VIPs, to increase game play, loyalty and thus, increased revenue.
- Working off of predefined weekly, monthly and quarterly goals.
- Communicate and report VIP player performance to senior management.
- Regular analytical analysis of competitors and the customer landscape to ensure the competitiveness of the VIP program.
- Handle VIP customer complaints and escalate to relevant departments if necessary, ensuring that customers are satisfied with the resolution.
- Planning and management of land based events, hospitality and VIP hosting.

**Requirements**:

- Proven experience in a similar role, preferably in the online gaming or entertainment industry. Experience in land based or online gaming not mandatory but an asset.
- We are looking for a self starter with ability to self motivate and use initiative while interacting with other departments and teams.
- High levels of interpersonal skills and ability to quickly build a rapport with customers.
- Must be able to work flexible hours as applicable.
- Experienced in telephone or chat both inbound and outbound - outbound sales or customer service experience is preferable.
- Comprehensive understanding of VIP's, marketing, CRM and operations.
- Ability to accurately profile and segment VIP clients effectively.
- Confident, articulate and tenacious communication style, both on the phone or in person, and in written format.
- Must be willing to complete regulatory licensing where necessary. This will involve due diligence checks on personal background.
- Role will require flexible hours, along with weekends

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- online gaming: 5 years (required)
- entertainment: 5 years (required)