Guest Relations Manager-wdb

4 weeks ago

Toronto, Canada Great Canadian Full time

**Position Summary**
Under the general direction of the Assistant General Manager, the Guest Relationship Manager (GRM) is responsible for identifying, developing and sustaining quality business relationships with all VIP Guests in a way that enhances guest loyalty while developing the casino's business. Maintains high visibility and contact with VIP guests on the casino floor to build and maintain these relationships. Enhances the players
- gaming experience through m arketing efforts such as recognition and personalized attention, complimentary food and beverage, invitations to promotions, special events, private functions, tournaments, etc. Responsible and accountable for increasing rated play accordin g to established targets and for making sound reinvestment decisions based on Guest play. Augments special events and promotions through telephone contact and/or personal communication and attends such events and participates when appropria te. Efficiently manages and maintains the VIP Salesforce database to ensure VIP Guest satisfaction. Ensures adherence to the Company
- s policies and procedures, motivates and leads by example and supports Great Canadian
- s learning environmen t while establishing a safe and welcoming work environment for all team members.

**Key Accountabilities
- Responsible and accountable for increasing the percentage of VIP carded play, according to established targets
- Approaches and builds new Guest relationships & enhances and maintains existing Guest relationships
- Utilizes telemarketing skills to win back inactive guests, increases play of decliners and markets special events, entertainment and promotions
- Networks proactively by attending community events
- Develops and maintains VIP database utilizing Salesforce
- Promotes loyalty programs, property amenities and marketing programs to our Guests in addition to adhe ring to Provincial and Federal regulations
- Assists in developing operational budgets as they pertain to VIP players and promotions
- Manages the day-to-day budget for the VIP program based on established program criteria
- Analyz es Guest play and makes sound investment decisions as per guidelines when awarding complimentary products/services
- Works with Colleagues to develop strategies and tactics to drive the success of the site
- Ensures compliance with li censing laws, health and safety and other statutory regulations
- Manages other initiatives as required

**Education and Qualifications**
- High School Diploma; post secondary education an asset
- Minimum 3 y ears customer service experience, preferably at an executive level
- Sales and / or business development experience an asset
- Knowledge of Salesforce an asset
- Fluency in Korean and/or Chinese an asset
- Strong verbal Englis h communication skills with superior telephone etiquette
- Excellent written communication skills
- Professional demeanor and personal presentation
- A track record of dilige nce and responsibility, and aspiration to achieve a culture of Great Experiences and Memories
- Demonstrated ability to use discretion, make sound decisions and offer strategic input to complex business problems
- Ability to maintain a high level of confidentiality
- Ability to possess and maintain a valid Passport; some travel may be required
- Ability to successfully obtain a Gaming License

**Work Environment Considerations**
- Regul ar casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required

  • Guest Relations Manager

    2 weeks ago

    Toronto, Ontario, Canada Fairmont Royal York Full time

    Company DescriptionFor over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million...

  • Guest Relations Manager

    3 weeks ago

    Toronto, Ontario, Canada Fairmont Royal York Full time

    Company DescriptionFor over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million...

  • Guest Services Supervisor-wdb

    3 weeks ago

    Toronto, Canada Great Canadian Full time

    **Position Summary** Under the general direction of the Manager, Guest Services or the Manager, Slots & Guest Services, this position is responsible for monitoring the day-to-day activities of the guest services operation while estab lishing and contributing to a safe and welcoming work environment for all team members. Is responsible for assisting with the...

  • Guest Relations Manager

    2 days ago

    Toronto, Canada FAIRMONT Full time

    Company Description For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a...

  • Guest Services Supervisor-WDB

    3 weeks ago

    Toronto, Canada CB Canada Full time

    Position Summary Under the general direction of the Manager, Guest Services or the Manager, Slots & Guest Services, this position is responsible for monitoring the day-to-day activities of the guest services operation while estab lishing and contributing to a safe and welcoming work environment for all team members. Is responsible for assisting with the...

  • Guest Services Supervisor-WDB

    2 weeks ago

    Toronto, Canada CB Canada Full time

    Position Summary Under the general direction of the Manager, Guest Services or the Manager, Slots & Guest Services, this position is responsible for monitoring the day-to-day activities of the guest services operation while estab lishing and contributing to a safe and welcoming work environment for all team members. Is responsible for assisting with the...

  • Guest Relations Supervisor

    2 months ago

    Toronto, Canada Toronto Zoo Full time

    Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, and conservation science to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all...

  • Guest Relations Specialist

    2 weeks ago

    Toronto, Canada BentallGreenOak Full time

    **Guest Relations Specialist | Yorkville in Toronto, ON** **Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial,...

  • Guest Relations Supervisor

    7 days ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Relations Supervisor

    2 months ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Guest Relations Supervisor

    2 weeks ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Lead Field Specialist

    2 days ago

    Toronto, Canada Bechtel Full time

    **Requisition ID: 276306** - ** Relocation Authorized: None**: - ** Telework Type: Full-Time Office/Project**: - ** Work Location: Toronto, ON** **Extraordinary teams building inspiring projects**: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies,...

  • Lead Field Specialist

    3 weeks ago

    Toronto, Canada Bechtel Corporation Full time

    Job Summary:In this role, you will provide project field engineering specialization and expertise with work planning and packaging, material management, quantity verification and validation, safety and quality control, technical inspection and testing knowledge, and subcontract coordination. Your recommendations will ensure field engineering activities...

  • Guest Relations Supervisor

    1 month ago

    Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Relations Supervisor

    2 weeks ago

    Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Relations and Cashier Supervisor

    6 days ago

    Toronto, Canada Eataly North America Full time

    At Eataly, a Guest Relations and Cashier Supervisor is also known as a Front End Lead. The Front End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Front End Manager. - Handles...

  • Guest Relations and Cashier Supervisor

    1 week ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Guest Relations

    5 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Additional Information** Guest Relations - Guest Experience Expert, Full Time **Job Number** 24012634 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Toronto, 181 Wellington Street West, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Coordinator, Residential Guest Relations

    1 month ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Lead Project Controls Specialist

    3 weeks ago

    Toronto, ON, Canada Bechtel Full time

    Requisition ID: 276306  - Relocation Authorized: None  -Telework Type: Full-Time Office/Project  -Work Location: Toronto, ON  Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the...