IT Support Technician

2 weeks ago

Agassiz, Canada Seabird Island Band Full time

**Position Summary**

Seabird Island is committed to maintaining all the IT systems and technical equipment. We are dedicated to creating a culturally safe and inclusive environment that respects and values Indigenous knowledge, traditions, and ways of being. We are seeking an IT Support Technician to join our team, working collaboratively to analyze requirements, resolve problems, and install hardware and software as required.

Under the direction of the IT Supervisor, the IT Support Technician provides end-user support, toner inventory maintenance and procurement, and various tasks received through the IT Help Desk.

**Work that matters**

Sq'éwqel (Seabird Island Band) is located 1 kilometer from Agassiz, BC on the beautiful Fraser River, 120 km east of Vancouver. We are dedicated to fostering a vibrant and resilient community. Our work spans a diverse range of services including housing, education, health, wellness, early childhood development, community infrastructure, and cultural vitalization. By joining our team, you will be part of an organization that values First Nations knowledge, promotes self-advocacy, and strives to create a holistic and culturally safe environment for all community members.

Seabird Island located 1 kilometer from Agassiz, BC on the beautiful Fraser River, 120 km east of Vancouver.

**We’re hiring**| **Facebook** **|** **LinkedIn** **|** **For Our Culture**

**Benefits and perks**
- Extended health and dental benefits,
- Accrued vacation and sick time,
- Pension plan with matching employer contributions,
- Access to internal training programs, professional development, and skill enhancement
- Collaboration with an interdisciplinary team
- Equitable hourly rates
- Casual dress code

**What you’ll do**
- Provide prompt and effective Help Desk support involving troubleshooting, repairing, and maintenance of systems, to the end-user’s satisfaction.
- Set up hardware as required.
- Install, test, and configure new systems and software/drivers, including researching and testing software products as directed.
- Ensure anti-virus is installed, running, and up to date on all systems
- Update and maintain inventory of all IT equipment.
- Keep records of repairs and fixes for future reference.
- Update, maintain and procure toner inventory.
- Perform timely system hardware and software upgrades as required.
- Evaluate existing systems and/or user needs to analyze, design, recommend and implement system changes.
- Contact employees who submit unclear or incomplete tickets to gather additional information.
- Assign equipment, swipe cards, and other IT property to staff on a short or long-term basis.
- Ensure that all staff who receive equipment understand how to properly use the equipment, the proper business, and ethical usage of Seabird Island Band equipment, and document such information.
- Take initiative to identify concerns/errors, brainstorm and suggest possible solutions.
- Take a proactive approach to resource planning and operate as a member of the IT team.
- Provide end-user support and training in the operation of computers, network systems, telephones, printers, and related equipment.
- Manage and update active directories.
- Move and re-install equipment as required.
- Assist with special projects as assigned.

**Other Duties**
- Additional responsibilities as needed to support the community and uphold our shared values.
- Other duties or responsibilities as assigned by your Manager, Director, Chief Administrative Officer, or Chief & Council.

**What you bring**

**Qualifications**
- Formal education or training in computer engineering, programming, networking, database management or a related field.
- Computer Technician Certificate or related certificate required.
- At least 2 years of relevant experience working within working in the Information Technology field, and 1 year of experience working in a customer-service oriented position (professional customer service skills).
- Experience working within a mid-sized network business environment.
- Must have a keen interest in technology and its advancement.
- Ability to thrive in a demanding, fast-paced Tech Support environment.
- Excellent communication and relationship-building skills.

**Preferred**:

- Lived experience as a member of a First Nations community.
- Knowledge and understanding of Seabird Island’s culture, traditions, teachings, community dynamics.
- Ability to respond quickly and professionally to community or colleague needs and inquiries.
- Excellent writing, editing, and verbal communication skills.

**Cultural Competency**:

- Knowledge of social, economic, political, and historical realities impacting Indigenous communities.
- Experience working within Indigenous communities.

**Working/Special Conditions**:

- Initial and ongoing commitment to the values and guidelines of Sq'éwqel (Seabird Island Band), including our policies, procedures, standards of practice, and laws, is essential. This

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