IT Technician

**Position Summary**

Reporting to the IT Supervisor, this position works with all Seabird Island Departments. The IT Support Technician will maintain all the systems and technical equipment. The IT Support Technician will analyze requirements, resolve problems, and install hardware and software as required. Tasks also include end-user support, toner inventory maintenance and procurement, and various tasks received through the IT Help Desk.

**Success profile**

What does it take to be successful working in the Finance and Administration department at Seabird Island? Check out the top traits we’re looking for and see if you have the right mix.
- **Ethical**: Maintains and promotes individual and organizational integrity and values in conduct of all activities.
- **Equipment and Program Knowledge**: Possesses a comprehensive understanding of how specific equipment and programs can bring value to the business and its customers.
- **Diagnostician**: Proficiently utilizes existing knowledge to diagnose technical issues, demonstrating problem-solving skills and technical acumen.
- **Computer Literacy**: Ability to learn new systems quickly or experience of using a variety of relevant software packages.
- **Flexible/Adaptable**: Maintains effectiveness in diverse work environments characterized by changing circumstances and shifting priorities, displaying adaptability and resilience.

**Work that matters**

Seabird Island Band is a place to learn many skills. We are many nations, but we proclaim one goal to strengthen our pride, our language, our culture, and our freedom.

Seabird Island located 1 kilometer from Agassiz, BC on the beautiful Fraser River, 120 km east of Vancouver.

**We’re hiring**| **Facebook** **|** **LinkedIn** **|** **For Our Culture**

**Benefits and perks**
- Extended health and dental benefits,
- Accrued vacation and sick time,
- Pension plan with matching employer contributions,
- Access to internal training programs, professional development, and skill enhancement
- Collaboration with an interdisciplinary team
- Equitable hourly rates
- Casual dress code

**What you’ll do**
- Provide prompt and effective Help Desk support involving troubleshooting, repairing, and maintenance of systems, to the end-user’s satisfaction.
- Set up hardware as required.
- Install, test, and configure new systems and software/drivers, including researching and testing software products as directed.
- Ensure anti-virus is installed, running, and up to date on all systems
- Update, and maintain inventory of all IT equipment.
- Keep records of repairs and fixes for future reference.
- Update, maintain and procure toner inventory.
- Perform timely system hardware and software upgrades as required.
- Evaluate existing systems and/or user needs to analyze, design, recommend and implement system changes.
- Contact employees who submit unclear or incomplete tickets to gather additional information.
- Assign equipment, swipe cards, and other IT property to staff on a short or long-term basis.
- Ensure that all staff who receive Band equipment understand how to properly use the equipment, the proper business, and ethical usage of Band equipment, and document such information.
- Take initiative to identify concerns/errors, brainstorm and suggest possible solutions.
- Take a proactive approach to resource planning and operate as a member of the IT team.
- Provide end-user support and training in the operation of computers, network systems, telephones, printers, and related equipment.
- Manage and update active directories.
- Move and re-install equipment as required.
- Assist with special projects as assigned.
- Other duties or responsibilities as assigned by your Supervisor, Manager, Director, Executive Director, or Chief & Council.

**What you bring**

**Education**
- Post-Secondary or Technical School Certification required: Computer Technician Certificate or field of study in computer engineering, programming, networking, or database management.

**Skills/Experience**
- Minimum 2-3 years’ experience working in the Information Technology field, and 1 year of experience working in a customer-service oriented position (professional customer service skills).
- Experience working within a mid-sized network business environment.
- Able to act on initiative, identify opportunities and be proactive in putting forward ideas and solutions.
- Must have a keen interest in technology and its advancement.
- Ability to thrive in a demanding, fast-paced Tech Support environment.

**Requirements**:

- Proficient computer skills with the Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint, Teams.)
- Proficient interpersonal and communication (written and verbal) skills.
- Ability to agree as well as adhere to Seabird Island Band Human Resources (HR), Finance, and Information Technology (IT) Policies and Procedures, etc.
- Knowledge, respect and understanding of Stó: lō culture, traditions and language or willingnes