Operations Manager

7 months ago

Kingston, Canada Marriott International, Inc Full time

**Job Number** 24026090

**Job Category** Administrative

**Location** Kingston Market Square Hotel, 285 King Street East, Kingston, ONT, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** Y

**Position Type** Management
**Additional Information**:This hotel is owned and operated by an independent franchisee, Easton's Group of Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

**JOB SUMMARY**

The hotel is under renovations to be launched as Kingston Marriott. We are currently looking for an operations Manager to Oversee the daily operations of all hotel departments, including front desk, housekeeping, maintenance, food and beverage, and guest services during the renovations as well as relaunch of the hotel as Marriott brand.

The Operations Manager will be responsible to
- Develop and implement strategies to optimize revenue across all hotel departments, including room revenue and food and beverage sales.
- Provide guidance, direction, and support to departmental heads to ensure alignment with the hotel's goals and objectives.
- Set clear expectations and performance targets for each department and provide ongoing feedback and coaching to facilitate professional growth and development.
- Implement operational policies, procedures, and standards to ensure consistency and excellence in service delivery.
- Work closely with department managers to establish goals, objectives, and action plans to drive operational efficiency and productivity.
- Foster a culture of teamwork, accountability, and continuous improvement among staff members.
- Oversee renovation and refurbishment projects to ensure they are completed on time, within budget, and to the required quality standards.
- Regularly review and adjust pricing strategies based on demand fluctuations, seasonal trends, and market dynamics.
- Collaborate with senior management to develop and execute strategic initiatives to enhance the overall guest experience and achieve business objectives.
- Manage budgetary planning and financial performance to optimize revenue and control expenses.
- Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
- Ensure the smooth operation and co-ordination of the operating departments through their respective Department Heads, responding to forecasted business levels
- Maintain product and service quality standards to meet, and exceed, guest expectations
- Promote the brand and ensure all brand essentials and standards are in place and executed consistently
- Take a senior role in training and development of operational leaders and staff members Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
- Participate actively in the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget Ensure full compliance to Hotel operating controls
- Participate in the hotel emergency plan and crisis procedures and ensures that they are kept up to date area of the emergency plan and crisis planning and procedures
- Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment Other duties as assigned

**JOB REQUIREMENTS**

**Your experience and skills include**:

- Previous experience in a senior leadership role, within a similar hotel brand required
- Extensive hotel operations experience required
- Demonstrated knowledge of budget planning and financial controls required
- Post-Secondary Degree/Diploma in Hospitality Management or related university equivalent is an asset
- Proven record of coordinating and leading multiple departments to work towards achieving targeted financial and operating results
- Proven ability to lead a team and place strong focus on the growth and development of individuals on the team
- Analytical skills, strength as a developer and a leader of others, creativity, and strong planning skills are essential for this position
- Ability to build strong relationships, interact and influence others at all levels of the organization Exceptional communication, interpersonal and guest handling skills
- Self-confident, proactive and able to prioritize and make effective decisions
- Highly responsible & reliable with the ability to work well under pressure in a fast paced environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times Keen

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