Operations Manager

1 week ago

Kingston, Canada Routes Adventures Full time

Routes Adventures is the Canadian provider for Road Scholar, a leader in small group learning adventures. When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar.

**About this role...**

What's our secret? Dedicated and talented staff who believe in our mission.

Join our fast-paced team and be a part of a dedicated, inclusive, and welcoming company.

As Program Manager, you will manage our tour operations in Canada, ensuring a high level of performance and sustainable growth. As the principal lead of RA’s program portfolio, you will work internally and externally to develop creative and innovative educational travel programs that meet revenue targets and exceed quality goals. Excellent leadership skills, product and destination knowledge, teamwork, and communication skills are key to the success of this role.

You will
- Manage the overall administration and oversight of capacity planning and inventory management, program budgets, and ongoing program development including new content.
- Coach, mentor and supervise program operations staff and group leaders, including onboarding of new hires, training and performance reviews.
- Oversee workflow processes within the program operations teams. Define and guide team activities and communications to ensure best practices, adherence to standards and optimal efficiency.
- Provide accurate and timely information to all internal teams as necessary with day-to-day needs.
- Proactively monitor program quality through participant evaluations and satisfaction scores. Determine areas for improvements and create plans to increase the Net Promoter Score to meet or exceed RA’s goals. Ensure the program team implements changes on a series-wide scale where necessary.
- Prepare competitive analysis to inform portfolio strategy, program positioning, inclusions and costs targets.
- Work with the finance manager to assess program profit and loss, costing analysis and capacity planning ensuring inventory and costs align with budget.
- Supervise and ensure on-time submission of program information and pricing, including internal systems updates, to meet marketing timelines.
- Assume a lead role in Critical Incident Management in the field and oversee participant emergency communication and incident reporting.

Knowledge and Skills
- Manage program research, design, and development to ensure appropriate product quality, positioning, and profitability.
- Operational experience in the group travel/tourism sector an asset.
- Self-directed individual who can lead multiple projects simultaneously.
- Possess a strong grasp of business processes and analytical skills. You hold a practical understanding of how decisions impact financial position and quality.
- Successful in influencing others, leading/managing teams, and communicating clearly.
- Demonstrates strong leadership skills, a proactive and positive professional with the ability to work well under pressure.
- Focus on quality and participant experience
- Flexible and agile while maintaining excellent time management skills and always complete assigned tasks in a timely manner.
- Possess advanced verbal and written communication skills which allow you to effectively negotiate, convey and explain information.
- Strong problem solving and critical thinking skills and an ability to work well independently, set goals, be versatile and demonstrate initiative when needed.
- Some contracting skills required.
- Flexible to an ever-changing travel industry and educated in current events worldwide.

You need
- Bachelor’s degree with 5+ years related experience
- Experience in product development, operations, and costing
- Strong knowledge of Canadian geography
- Proficient in Microsoft Office Suite/Word, Excel, Outlook
- Knowledge of the travel industry combined with a love of travel and educational programming.
- Ability to travel to and attend trade functions and site inspections.

**Benefits**:

- Casual dress
- Dental care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Kingston, ON K7K 1Z7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Management: 5 years (required)

**Language**:

- English (preferred)

Work Location: In person

  • Manager, Operations

    1 week ago

    Kingston, Canada Queen's University Full time

    Manager, Operations About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction,...

  • Manager, Operations

    1 week ago

    Kingston, Canada Queen's University Full time

    About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation,...

  • Operations Manager

    2 weeks ago

    Kingston, Canada Cunningham Swan LLP Full time

    **Overview**: The Operations Manager is responsible for improving operational efficiency, overseeing day-to-day activities, and managing various administrative, human resources, and information technology functions. The Operations Manager works closely with the Managing Partner, Executive Committee, and other stakeholders to position the firm for future...

  • Operations Manager

    5 days ago

    Kingston, Canada MetalCraft Marine Incorporated Full time

    The Operations Manager will oversee all aspects of production, maintenance, quality assurance and safety for MetalCraft’s manufacturing facilities in both Kingston ON and Watertown NY. Responsibilities involve coordination of the plant’s manufacturing processes to ensure compliance with Company objectives, quality systems, and client expectations. It is...

  • Operations Manager

    2 weeks ago

    Kingston, Canada Martha's Table Community Program Full time

    **Job Title**: Operations Manager **Position Type**: Full-Time Permanent (37.5 hours per week) **Schedule**: Monday to Friday, 8:00 AM to 4:00 PM **Location**: Martha's Table Community Program, 629 Princess Street Kingston, Ontario **Responsibilities**: - **Program Operations**: Oversee the daily operations of breakfast, lunch, and dinner services,...

  • Operations Manager

    1 week ago

    Kingston, Canada Day & Ross Full time

    **You belong at Day & Ross.** Operations Manager Full-time Kingston, ON The Operations Manager is accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible to ensure smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational...

  • Operations Manager

    4 weeks ago

    Kingston, Canada Marriott International, Inc Full time

    **Additional Information** **Job Number**25034307 **Job Category**Administrative **Location**Kingston Marriott, 285 King Street East, Kingston, ONT, Canada, K7L 3B1 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Additional Information**:This hotel is owned and operated by an independent franchisee, Kingston Marriott Hotel. The...

  • Operations Manager

    3 weeks ago

    Kingston, Canada Easton's Group of Hotels Inc. Full time

    **JOB OVERVIEW** Assist in managing the day-to-day operations of the hotel to maximize profitability and ensure superior service and product quality are maintained. **Duties and Responsibilities** FINANCIAL RETURNS - Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel which support the...

  • Operations Manager

    6 days ago

    Kingston, Ontario, Canada Marriott Full time

    Additional Information: This hotel is owned and operated by an independent franchisee, Kingston Marriott Hotel. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing,...

  • Operation Manager

    2 weeks ago

    Kingston, Canada Xtreme Trampoline Park Kingston Full time

    Xtreme is expanding and we're looking for energetic and ambitious individuals to form the foundation of our team in Kingston. This is a truly unique opportunity to join a fun and dynamic team where you can hone your people skills. The Operations Manager leads with enthusiasm and delivers exceptional customer service. As a Manager, you’ll work...

  • Operations Manager

    3 days ago

    Kingston, Ontario, Canada Atria Retirement Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Director to lead our community's operations and sales efforts.Paid time off and holidaysAwards for longevity and dedicationComprehensive benefits packageTuition reimbursement programVaried enrollment in benefits based on employee classificationThis role requires a strong background in...

  • Operations Manager

    4 days ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    JOB OVERVIEW Assist in managing the day-to-day operations of the hotel to maximize profitability and ensure superior service and product quality are maintained. Duties and Responsibilities FINANCIAL RETURNS Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel which support the...

  • Operations Manager

    3 days ago

    Kingston, Ontario, Canada Academy of Learning College Full time

    Job DetailsWe are seeking a highly organized and detail-oriented Operations Manager to join our team at Academy of Learning College. The successful candidate will be responsible for implementing new administrative procedures, reviewing and evaluating existing ones, and delegating work to office support staff.

  • IT Operations Manager

    5 days ago

    Kingston, Ontario, Canada Empire Life Full time

    About Our TeamWe are looking for a skilled Cloud Operator to join our Infrastructure & Operations team at Empire Life. This is an exciting opportunity for a motivated and detail-oriented individual to take on a key role in the day-to-day operation and maintenance of our cloud-based infrastructure and applications.As a Cloud Operator, you will work closely...

  • Manager, Facilities and Operations

    1 week ago

    Kingston, Canada Queen's University Full time

    About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation,...

  • Area Operations Manager

    3 days ago

    Kingston, Ontario, Canada JA Northern & Eastern Ontario (JA-NEO) Full time

    Company OverviewJA Northern & Eastern Ontario (JA-NEO) is a non-profit organization that aims to empower young people through education and entrepreneurship. As an Area Manager, you will play a critical role in driving business growth and ensuring the success of our operations.Job DescriptionThe successful candidate will be responsible for overseeing and...

  • Assistant Manager, Operations

    3 weeks ago

    Kingston, Canada Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Investment Operations Manager

    2 days ago

    Kingston, Canada Unilever Full time

    Job Title: Investment Operations Manager Location: Kingston Head Office BACKGROUND: The Univest Company has been established as Unilever’s in-house central investment unit responsible for overseeing the c. €24bn of assets of Unilever’s worldwide pension schemes. The Univest Company provides services to Unilever’s pension schemes ranging from simple...

  • Rooms Operations Manager

    2 weeks ago

    Kingston, Canada Strata Hotel Full time

    JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (i.e. Front Office, Maintenance and Housekeeping) and managing staff in coordination with department supervisors. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Leads specific teams while...

  • Store Operations Manager

    6 days ago

    Kingston, Ontario, Canada Arts and Science Undergraduate Society (ASUS) Full time

    The ASUS Store Manager plays a pivotal role in overseeing the daily operations of the ASUS Store. They are responsible for ensuring product availability, maintaining aesthetic consistency, and facilitating efficient communication with external clubs and ASUS committees.Key Responsibilities:Manage and maintain the product request form on the ASUS...