Manager, Student Services and International Student
2 weeks ago
**JOB SUMMARY**:
Reporting to the Senior Associate Dean, the Manager of Student Services and International Student Advising is responsible for providing student services to all graduate students enrolled at the Vaughan campus. This includes providing immigration-related advising and general support for international students.
**ESSENTIAL DUTIES**
- Oversee graduate student services at the Vaughan campus, serving as the main point of contact for all graduate students.
- Resolve and triage student complaints and concerns, connecting students with Niagara central resources such as mental health counselling, career support, and others.
- Manage and deliver orientation events for all graduate students.
- Create extra-curricular events and activities for students.
- Support the formation and successful operation of student groups, for example, clubs related to particular academic programs, professional development goals, or recreational activities.
- Manage student-facing informational resources, including student handbook and student newsletter.
- Advise international students regarding immigration policies and process, helping them to remain in compliance with applicable policies.
- Support incoming international students around housing and settlement in Canada.
- Provide informational resources and workshops for international students related to working in Canada and adjusting to North American academic and workplace culture.
- Support the development and implementation of institutional policies related to international students.
**GENERAL DESCRIPTION**:
40% Coordinate and deliver general student services for graduate students at the Vaughan campus, including orientation and other special events, individual student consultation, and creation and management of informational resources.
40% Support international students through individual advising appointments, workshops, and creation and management of informational resources.
10% Support the development of institutional policies related to international students.
10% Other duties as assigned.
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**
- Understanding of university policies and procedures.
- Understanding of best practices in the area of student services and international student support.
- Knowledge of software systems such as Microsoft Office Suite and comfort adapting to university data systems.
- Strong organizational skills and the ability to prioritize important tasks.
**QUALIFICATION STANDARDS**
- Bachelor's degree or equivalent in a related field required. Master's degree will be considered an asset.
- Certification as a Registered International Student Immigration Advisor (RISIA) or Registered Canadian Immigration Consultant (RCIC).
- At least five years of higher education experience required.
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