Value Stream Delivery Lead

2 months ago


Waterloo, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

Manulife is on a journey to become a customer focused, digital leader; we’re transforming, and we need you Individual Insurance Canada (IIC) has designed the broadest product shelf and offer the most innovative tools to help our customers every step of the way. We have a clear vision of our strategy, and the result will be exceptional experiences for our customers.

The **Value Stream Delivery Lead **supports the Value Stream Owner (VSO) in implementing strategy and priorities for improving delivery, removal of impediments, change management, identifying risks, reporting and governance of OKRs.

You will assist the VSO with key activities related to Value Stream management such as monthly status reporting, financial reporting, key performance indicators (KPI), net promoter score (NPS), as well as supporting our ongoing agile mobilization efforts.

**What type of work will I do?**

**Reporting & Communication**
- Provide visibility within the value stream of all goals/objectives, dependencies, impediments, and continuous improvement metrics
- Monitor delivery lead times and reports on customer / partner’s journeys, using workflow metrics, OKRs, and KPIs as the basis for continuous improvement and predictability / ability to deliver
- Collect Value Stream-level health data to advise continuous improvement efforts
- Assist Product Owners in facilitation of quarterly planning inputs, coordination, and outputs
- Supports Value Stream delivery with partners via change management, risks identification and business readiness

**Improving Value Stream Practices**
- Proactively addresses systemic impediments that may slow down execution across the Value Stream
- Identify, provide visibility to, track, and guide the resolution of impediments, cross-team dependencies, and continuous improvement metrics across the Value Stream(s)
- Guides the Value Stream and partners to understand their impact on the bigger picture of the overall solution development

**Facilitation of Continuous Delivery**
- Uncover difficulties and opportunities to accelerate the continuous delivery of new value
- Proactively focuses addressing and removing risks, obstacles and blockers that may slow down delivery execution within the Value Stream
- Communicates and advances risks, obstacles and blockers when vital to the VSO group (i.e. resourcing, interdependencies, decisions that have wide-reaching impacts, etc.)
- Coordinates continuous compliance and risk management standards to be included and adhered to, removal of VS impediments
- Facilitates VSO group and partner meetings and handles related logistics in support of the value stream

**Customer Insights Development and Ownership**
- Maintains a prioritized list of important customer experiences from Intake
- Primarily responsible for developing, owning, and advocating for customer insights within the value stream
- Responsible for crafting and maintaining all relevant experience-related artifacts, including but not limited to Customer Journey Maps and Service Blueprints
- Develops and maintains reporting on Key Performance Indicators (KPIs) to continuously measure and assess touch points across the customer journey
- Validates delivered solution aligns with agreed upon customer journeys and customer attitude/expectations.

**What will be expected from Me?**
- SAFe or, PMP or, CSPO designation nice to have
- 3 years of relevant work experience agile methodology or project management
- Experience working in the Life & Living Benefits Insurance industry
- Proven understanding of agile principles, project and program management tools, techniques and methodologies
- Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities
- Excellent verbal & written communication skills
- Ability to influence and resolve conflict without having direct authority; confidence to raise issues as the need arises
- Ability to cultivate positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions
- Proactively identify potential problems to prevent unfavorable outcomes
- Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables

LI-hybrid

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer



  • Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Agile Delivery Lead

    2 months ago


    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Waterloo, Canada FloSports Full time

    Everyone knows that Hockey is more than just a sport: it’s a way of life. Are you looking to join the world leader in providing hockey-related technologies and information services? If so, now is your chance to bring your obsession for hockey and your passion for technology together. **THE ROLE**: The role of the Streaming Game Monitor, Seasonal Part Time...


  • Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Waterloo, Canada Equitable Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable...


  • Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Waterloo, Canada Manulife Full time

    Job Description Manulife is on a journey to become a customer-obsessed, digital leader; we’re transforming and we need you! Individual Insurance Canada (IIC) has designed the broadest product shelf and offers the most innovative tools to help our customers every step of the way. We have a clear vision of our strategy, resulting in exceptional...

  • Lead Project Manager,

    2 weeks ago


    Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...


  • Waterloo, Canada Wallenstein Equipment Inc Full time

    _**Job Posting - Procurement Specialist**_ Company: _**Wallenstein Equipment, Inc.**_ Industry: Outdoor Power Equipment - Ag / Forestry **Job Type**: Full Time Minimum years of experience required: 3-5 **Salary**: Negotiable based on experience and qualifications **Job description & responsibilities**: As a Procurement Specialist, you will join the...


  • Waterloo, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Delivery Manager

    2 weeks ago


    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 2 years.** The Centre for Work-Integrated Learning (Centre for WIL) is a part of the Co-op and Experiential Education (CEE) portfolio. Centre for WIL fosters excellence in the pedagogy and practice of Work-Integrated Learning as a thought leader and key provider of curriculum, courses, and programs in this field. The Lead, WIL Program...


  • Waterloo, Canada NAVBLUE, an Airbus Company Full time

    NAVBLUE, an Airbus Company, is currently seeking a Product Marketing Specialist to join our growing team! **Accountabilities**: - Assist in aggressively growing the business by providing technical pre-sales support and training with Marketing feedback and recommendations to the Sales team for assigned product(s). - Specific responsibilities include...

  • Product Owner

    1 week ago


    Waterloo, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Waterloo, Canada Worksite Safety Full time

    **Role**:Fulfillment and Delivery Associate **Hours**:Weekdays, Part-time **Location**: Kitchener-Waterloo, ON **Wage Rate**: $18.00 per hour Worksite Safety is looking for an enthusiastic, self-motivated and highly organized individual to support our fulfillment team. If you are all this _and_ a safe and considerate driver, this could be the role for...

  • Delivery Driver

    2 weeks ago


    Waterloo, Canada O’Dell HVAC Group Full time

    O’Dell HVAC Group is a well-established heating, ventilating, and air conditioning (HVAC) equipment representative that works across Ontario with engineers, building owners, mechanical and sheet metal contractors in both commercial and industrial settings. **_ Core Focus, Vision & Culture:_** At O’Dell HVAC Group our purpose and passion is to build...


  • Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Waterloo, Canada Manulife Full time

    Job Description Join our Individual Insurance Technology Leadership Team! Affinity Markets serves 3 million customers through advisors, brokers, sponsors, agents, and direct online. We offer a wide breadth of protection products, including life, living benefits, mortgage creditor, health, dental, and travel insurance. In 2023, we onboarded the...


  • Waterloo, Canada Manulife Full time

    Job Description Join our Individual Insurance Technology Leadership Team! Affinity Markets serves 3 million customers through advisors, brokers, sponsors, agents, and direct online. We offer a wide breadth of protection products, including life, living benefits, mortgage creditor, health, dental, and travel insurance. In 2023, we onboarded the...


  • Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...