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Avp, Principal Value Stream Owner, Insurance

4 months ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Key Accountabilities**

**Individual Accountabilities**:

- Formulating the plan of execution for each key strategic objective.
- Communicating the strategic story & progress to internal & external audiences, including senior leaders.
- Digital platform owner, driving strategic technology initiatives.
- Responsible for delivery of business outcomes in alignment with BU/segment/global priorities
- Mobilizes the delivery function and all supporting processes, transitioning the organization to a mature Agile delivery organization and driving the inherent change necessary to achieve results.
- Partners closely with segment CDO and global Agile teams to enable consistent best practices for new ways of working.
- Evolves and drives the planning process for strategic and business as usual outcomes.
- Leads the execution of outcomes requiring cross-functional support considering people, process, tools, and tech.
- Leads the planning and management of resources (financial and people) aligned to BU priorities.
- Reports on progress against all outcomes enabling transparency to all communities and partners.
- Drives a cross-functional set of Value Streams aligned to customer/advisor/sponsor needs; responsible for direct leadership of Value Stream Owners, Product Owners, and Business Enablement Managers/Delivery Leads.
- Institutes and leads a data-oriented approach to evaluating progress; measures outcomes against targets and ensures transparency of results to drive decisions to pivot, pause or persist in partnership with business leaders.
- Connects the Insurance Transformation and IIC strategy to results and outcomes and builds awareness across Value Streams.
- Drives a common experience in the customer/producer/sponsor journey across the Insurance Transformation value streams.
- Manages the interdependencies between technology, operations, finance, marketing, HR and business needs to drive a pragmatic, outcome-oriented delivery execution plan within, and across, Value Streams.
- Develops and drives a culture of continuous improvement; advocates to adopt new best practices and processes.

**Key Shared Accountabilities**:

- Drive a culture of innovation and business agility.
- Defines business strategies and target outcomes, with channel, product, and BU Leaders.
- Resource and financial planning activities in alignment with planned outcomes, with IT and Functional Leads.
- Planning and management of the change management agenda linked with business outcomes, partnering with the Canada segment CDO and Strategy and Transformation teams.
- Coaching of functional staff to achieve results; providing input to performance measurement of leaders and individual contributors.
- Promotes a culture of change and innovation across the Canada Segment (in partnership with Retail, Affinity Market, ILT and Canada Segment leaders).
- Minimizes execution risk while maintaining an accelerated pace of delivery, with Canada Segment and ILT leaders.

**Job Requirement**:

- Minimum Bachelor’s degree in a relevant discipline is required; an advanced degree or equivalent experience is preferred.
- Minimum 15 years’ industry and leadership experience.
- Experience in organizations of similar industry, size, and scope; capable of building consensus in a matrix organization and effectively advocating with senior leadership to secure resources and support required to achieve objectives.
- Business strategy or consulting experience in the private sector.
- Highly knowledgeable of the economic, business, and regulatory environments.
- Track record that includes examples of successful development & implementation of strategic initiatives and/or project management.
- A proven track record of liaising with partners at all levels of the organization internally and within business environments, charitable organizations, and governments.
- A strategic and innovative thinker with the ability to adapt and absorb new ideas and information
- Ability to innovate and solve complex issues.
- Possess the ability to move forward decisively and promptly on projects while at the same time gaining the needed support, buy-in, consensus, and perspectives at all levels in the organization that will lead to widespread stakeholder support of projects.
- Strong project management skills with demonstrated ability to plan and manage multiple complex projects concurrently and establish priorities.
- Experience setting and achieving long-term stra