Lead, Wil Programs Manager

1 week ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 2 years.**

The Centre for Work-Integrated Learning (Centre for WIL) is a part of the Co-op and Experiential Education (CEE) portfolio. Centre for WIL fosters excellence in the pedagogy and practice of Work-Integrated Learning as a thought leader and key provider of curriculum, courses, and programs in this field.

The Lead, WIL Program Manager plays a key role in the positioning and delivery of the Centre’s centrally administered Work-Integrated Learning Programs (beyond co-op). This position has three main areas of focus:
1. Develop and implement student service and experience standards for inclusive, quality WIL Programming through collaboration with campus and external partners

3. Initiate and implement operational and incremental program improvements aligned with quality WIL program design including supporting new program and stream development and building capacity for staff to successfully deliver WIL programming

**Responsibilities**:
Inclusive WIL Programming and Student Services
- Lead the identification, development, and implementation of projects to improve access to WIL programs, service quality, relationships, stakeholder satisfaction, timeliness, staff capability and performance
- Operationalize the standards for quality WIL, with an emphasis on advising, student support, and student experience via the development and delivery of WIL-related professional development resources for staff orientation and training
- Develop strategic approaches to strengthen WIL programs uptake and curricular integration through collaboration across faculties
- Develop and execute strategies to support the development of WIL programs students’ skills and self-awareness to navigate the future of work and lifelong learning in collaboration with CEE colleagues, faculty, and campus partners
- Identify opportunities and participate in the development and implementation of initiatives and processes that enhance and support student access, wellness, and inclusion
- Ensure ongoing engagement with a wide variety of stakeholders (e.g., WUSA, GSA, CEE, faculty, campus and external partners) to recognize barriers and collaboratively identify/implement sustainable processes, policies, and practices
- Develop and continually improve WIL programs student feedback process and use to inform practice and processes that support student engagement, experience, and learning outcomes in WIL

Program Operations & Services
- Provide leadership and guidance in the ongoing operations of the Centre’s WIL programs (EDGE, WEA, etc.)
- Support and guide program staff in program operations as a decision maker of program requirements, exceptional or escalated situations, and stakeholder support
- Set standards and priorities for program operations, establishing, and aligning business and staff processes with best practices in WIL programming
- Collaborate with campus and industry/community partners to support student experiences, program requirements, and integrating partner goals into WIL programming
- The WIL programs communications strategy (including student engagement, industry/community partnerships, and promotion of Centre for WIL programming)
- The WIL programs evaluation plan (including program level assessment, student evaluation, storytelling with data for various stakeholders
- Lead working groups, stakeholder consultations, program meetings, and regular meetings
- Provide oversight and guidance to the operation of the Centre’s WIL programs ensuring they adhere to Waterloo’s policies and processes including:

- Calendar regulations and policies related to WIL program milestone requirements, academic integrity, accommodation, petitions, and exceptions
- Safety Office and Waterloo International policies, guidelines, and regulations on international student travel
- Faculty specific guidelines for completion of academic requirements and reporting on student completion of academic requirements to the faculties
- Support the Senior Manager, WIL Programs to ensure that WIL Programming is high quality and advances the goals and objectives of the University as they relate to innovation, reputation, WIL leadership and employer and alumni engagement

Program Improvement
- Oversee and occasionally directly engage in all WIL advising and program delivery processes across WIL programs to help develop training processes for the WIL programs team
- Sets services standards in student advising and WIL support models, develops metrics, andsets targets and goals for programs enrollment, engagement, and success
- Explores opportunities for innovation, including making recommendations to Senior Manager for incremental program improvements, technologies, tools, and/or processes
- Assess and evaluate program partners, participants, and stakeholder feedback; monitor satisfaction with service delivered and take action to restore and enhance service quality
- Liaise with student leadership regarding WIL programs and solicits thei

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