Account Consultant, Print Services

2 weeks ago


Quebec City, Canada Staples Full time

Quelques-unes des tâches
Le conseiller aux comptes (CC) est chargé de fournir un service de vente holistique d'impression et promotion aux clients. Le conseiller aux comptes répondra promptement aux recommandations provenant des divers canaux de vente, ainsi qu’aux nouvelles opportunités commerciales dans le but de maximiser les occasions de vente. Le conseiller aux comptes gérera un portefeuille de clients aligné sur un territoire de vente extérieur ou un canal de vente alternatif. Périodiquement, le conseiller aux comptes peut devoir transférer des clients à fort potentiel/valeur élevée aux chargés de comptes ou aux chargés de comptes stratégiques afin de stimuler la productivité globale des clients. Le conseiller aux comptes contribuera également à la transition des acheteurs modérés du canal de vente externe et prendra en charge la gestion quotidienne de ces comptes afin de maintenir la continuité pour nos clients.

**Plus précisément, vous devrez**
- Interagir directement avec les clients pour leur faire des suggestions sur les produits et les services, afin de transformer leurs objectifs en réalité;
- Conseiller et promouvoir auprès des clients (nouveaux/anciens) d'autres offres, nouveaux secteurs d'activités et services aux entreprises;
- Collaborer avec divers fournisseurs, clients et magasins de détail pour les mises à jour, les suivis et les questions concernant les projets;
- Être un expert concernant nos produits et services pour identifier et recommander des opportunités de recommandation;
- Reprendre contact avec les clients pour solliciter un retour d'information sur les ventes ainsi quepromouvoir des produits et services supplémentaires qui créent de la valeur;
- Atteindre et dépasser les objectifs de vente et de marge bénéficiaire

Quelques prérequis
- Formation postsecondaire dans un domaine connexe (vente, marketing ou administration des affaires).
- Expérience en ventes internes/gestion des comptes;
- Excellentes aptitudes de service à la clientèle;
- Capacité à travailler de manière interfonctionnelle dans un environnement d’équipe;
- Aptitudes pour l’analyse et la résolution de problèmes;
- Compétences en communication et en présentation;
- Acuité financière pour atteindre les objectifs de l’entreprise.
- De 2 à 5 ans d'expérience dans le domaine de la vente et une grande expérience du service à la clientèle sont nécessaires.
- Plus de 1 an d’expérience en vente de services d'impression de préférence.



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