Professional Services Consultant

4 weeks ago

Quebec City, Canada EXFO Full time

Professional Services Consultant

**Main locations**:Quebec, Quebec, CA
- Ville Saint-Laurent, Quebec, CA**Job Type**:Full-time**Workplace type**:Remote**Offer number**:3624EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector. Building on our 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

**Job summary**:

- Lead or participate to Professional Services missions that can be delivered either from EXFO premises or in Customer premises.- This mission covers activities such as:
- Technical assistance on EXFO solution,
- Network performance and Optimization,
- EXFO Product training.

**What you’ll do**:

- Execution of professional services activities with the highest level of quality and expertise
- Lead and coordinate professional services projects, prepare and review all technical materials before delivering them to customers
- Regular and close contact with customers in the context of the execution of the services,
- Promote EXFO tools and services during execution of the projects,
- More specifically on analysis:

- Analyse network performance and investigate the root cause(s) of performance degradations,
- Perform on demand analysis on specific issues (new performance degradation, customer complaint...),
- Provide recommendations to the customer to solve the identified issues (parameter tuning with target value, new network settings, neighbouring plan ),
- Perform workshops to transfer telecom knowledge and/or knowledge about EXFO solutions to customer’s team,
- Participate when required to service scoping and dimensioning
- Contribute to EXFO business development
- Collaborate with R&D team with requirements and ideas to enable the development of value-added services or new product functionality to increase EXFO offering value.

**Required aptitudes**
- Excellent communication skills in meetings, conferences and presentations,
- Business Acumen,
- Good negotiation skills
- Results oriented with focus on service quality and customer satisfaction,
- Team player, open communication and ability to work in international environment,
- Project management ability, with good reporting to higher level and management,
- Problem Solving capabilities and ability to influence

**Must have**:

- Experience: Minimum 7 years in Telecommunications, on Core Network Performance and Optimization.- Education: Graduated computer science or telecommunications engineer (or equivalent).- Availability to travel on regular basis for missions from couple of days to couple of weeks (2 weeks).- Language requirements: Fluent in French and English.- Any other combination of experience/studies will be considered._

EXFO is an equal opportunity employer.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

**Thanks for your interest in EXFO

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