Mobility Technical Specialist

2 months ago

Halifax, Canada NTT DATA Full time

INDIST# LI-IST#

Technical Specialist - Store Mobility

Job Summary
- Provide tier 3 support for CTC retail technology across all banners.
- Evaluate business processes to ensure operational processes and procedures align with support capabilities.
- Ensure business and operational support documentation exists for knowledge sharing.
- Act as the incident or problem coordinator where applicable.
- Lead tasks related to transitioning activities from projects to production in areas of expertise.
- Facilitate training sessions to ensure knowledge transfer and cross training across the support teams.
- Demonstrate strong leadership capabilities.

**Responsibilities**:

- Overnight deployments of APKs to our prod environment.
- Assist other project teams in APK deployments and log retrieval.
- Identification of root cause analysis and resolution of incidents reported by the monitoring systems and end users. Analyze incidents data and work with IT team members and business stakeholders to correct the issues.
- Maintain documentation and provide knowledge transfer for other system support analysts.
- Prepare and facilitate training sessions where required.
- Evaluate gaps in process and operational support documentation and implement plan to address the missing information.
- Identify and communicate support requirements and develop troubleshooting and repair processes.
- Act as incident and problem coordinator where required. Facilitate regular meetings and working sessions with IT team members and different business units to address ongoing issues that require further understanding or analysis.
- Project delivery support including but not limited to store construction, hardware rollouts.

Required Skills and Experience
- Minimum of 5-7 years in IT support environment.
- Experience with SOTI MDM.
- Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
- Knowledge of processes and resources required to perform analytical and technical tasks on PC systems.
- Experience working with ServiceNow or similar ITSM tools.
- Strong knowledge of Office 365 and Teams.
- Experience with supporting Digital Signage Platforms and Kiosks.
- Good understanding of hardware and networking components.
- Excellent analytical skills and understanding of common business analysis practices
- Ability to learn new concepts in a short timeframe and share knowledge with other team members.
- Ability to create and deliver training sessions.
- Strong commitment to creating and maintaining documentation.
- Exceptional written and verbal communication skills.
- Bilingual (English/French) is an asset.

Desired behaviors
- Builds trust and credibility by consistently adhering to the organization's business principles and values. Is seen as direct, truthful, and trustworthy by co-workers, vendors, and customers.
- Committed to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives.
- Demonstrates a desire to help and serve internal/external customers to meet their needs. Is proactive, responsive, and focused on discovering, anticipating, and exceeding the customer's needs.
- Works collaboratively and cooperatively with others to achieve shared goals and objectives. Considers the wider team, function, banner, or the organization and takes action or makes decisions which support the success of those groups.
- Self-driven committed to high performance.
- Must have a high level of confidence in own abilities.

Working Conditions
- Ability to work in a team oriented, fast paced, and energetic environment with a drive to meet and exceed expectations.
- Ability to work on multiple projects/tasks while maintaining strict timelines to deliver results.

**About NTT DATA

  • Mobility Technical Specialist

    2 months ago

    Halifax, Canada NTT DATA Full time

    **Technical Specialist - Store Mobility** **Job Summary **- Provide tier 3 support for CTC retail technology across all banners. - Evaluate business processes to ensure operational processes and procedures align with support capabilities. - Ensure business and operational support documentation exists for knowledge sharing. - Act as the incident or problem...

  • Technical Support Specialist

    2 weeks ago

    Halifax, Nova Scotia, Canada Brandt Full time

    Brandt is seeking a Technical Support Specialist for the Atlantic region, reporting to our Halifax Construction & Forestry location. This position is responsible for product support, training, product development, and testing. The Technical Support Specialist will work hands-on with innovative positioning technology, including machine automation, 3D...

  • Technical Support Specialist

    3 weeks ago

    Halifax, Nova Scotia, Canada Brandt Full time

    Brandt is seeking a skilled Technical Support Specialist to join our team in the Atlantic region. This role is responsible for providing product support, training, and product development, as well as testing and developing innovative strategies to assist our sales team and clients in realizing the full potential of our positioning systems.The successful...

  • Technical Support Specialist

    3 weeks ago

    Halifax, Nova Scotia, Canada Brandt Full time

    Brandt is seeking a skilled Technical Support Specialist to join our team in the Atlantic region. This role is responsible for providing product support, training, and testing, as well as developing innovative strategies to assist our sales team and clients in realizing the full potential of our positioning systems.The successful candidate will work closely...

  • Technical Specialist

    5 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Salary**:$2,640.65 - $3,215.50 Bi-Weekly / $68,656.90 - $83,603.00 Annually (PR 14) **Position Type**: Full-Time Permanent (35 hours a week) **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Province Wide **Department**: Cyber Security and Digital Solutions **Union Status**:...

  • Technical Support Specialist

    3 weeks ago

    Halifax, Canada Brandt Full time

    Brandt is currently seeking a Technical Support Specialist for the Atlantic region reporting to our Halifax Construction & Forestry location. This position is responsible for product support, training, product development, and testing.  Additionally, the Technical Support Specialist will assist in developing innovative strategies and applications to assist...

  • Service Technician

    2 months ago

    Halifax, Canada National Seating & Mobility Full time

    **Scope** As a Technician, the employee will install, test and repair NSM’s medical equipment, provide instructions to clients on how to properly use their products, further assist customers if they are facing any difficulties when operating their devices either by phone or on site. **Reports to**: Branch Manager **Role and Responsibilities/Essential...

  • Mobile Release Specialist

    5 months ago

    Halifax, Canada Ubisoft Full time

    Company Description Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow...

  • Warehouse Technician

    5 months ago

    Halifax, Canada National Seating & Mobility Full time

    **Interested in a Career Change? Join a Winning & Caring Team!** As a Warehouse Technician, the employee shall support all departments in the branch by ensuring the Warehouse is clean, organized and stocked and will also be responsible to collaborate with all departments to ensure the efficient and accurate movement of inventory and assets as required....

  • Medical Laboratory Technical Specialist

    5 months ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID**:160801** **Company: Nova Scotia Health** **Location**:Central** Zone, **MacKenzie Building - QEII** **Department**:PLM Cytopathology** **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)** **Status: NSGEU** **Healthcare** Position** **Posting Closing Date**:11-Aug-23** Nova Scotia Health is the largest provider of...

  • Technical Support Specialist

    5 months ago

    Halifax, Canada Armco Capital Inc. Full time

    Founded in 1982 by members of the Armoyan family, Armco Capital Inc. has grown from a small family business into a diversified and dynamic group of companies. Armco continues to grow in business diversification, development and its team of dedicated professionals. **The Role: Technical Support Specialist** The Technical Support Specialist role is to...

  • Technical Support Specialist

    3 weeks ago

    Halifax, Nova Scotia, Canada Brandt Full time

    Technical Support SpecialistBrandt is seeking a skilled Technical Support Specialist to join our team in the Atlantic region. This role will involve providing product support, training, and product development, as well as testing and implementing innovative strategies to assist our sales team and clients.The successful candidate will work closely with our...

  • Senior Technical Specialist, GFT

    1 month ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryAs a Senior Technical Specialist at Royal Bank of Canada, you will play a key role in the technical design and development of applications using existing and emerging technology platforms. This is an exciting opportunity to apply your seasoned knowledge, skills, and practices to perform a variety of assignments.Key ResponsibilitiesProvide...

  • Senior Technical Specialist, GFT

    1 month ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryAs a Senior Technical Specialist at Royal Bank of Canada, you will play a key role in the technical design and development of applications using existing and emerging technology platforms. This is an exciting opportunity to apply your seasoned knowledge, skills, and practices to perform a variety of assignments.Key ResponsibilitiesProvide...

  • Technical Specialist

    2 weeks ago

    Halifax, Nova Scotia, Canada The Government of Nova Scotia Full time

    About the RoleWe are seeking a highly skilled Technical Specialist to join our team at the Department of Cyber Security and Digital Solutions. As a Technical Specialist, you will provide advanced support in a 24/7 operational environment for critical digital services supporting government and healthcare.Key ResponsibilitiesProvide technical expertise and...

  • Technical Support Specialist

    3 weeks ago

    Halifax, Nova Scotia, Canada Jonas Software UK Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Jonas Software UK. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and chat....

  • Senior Technical Specialist, GFT

    3 weeks ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job Opportunity:As a Senior Technical Specialist, you will play a key role in the technical design and development of applications using existing and emerging technology platforms. You will apply your experience and seasoned knowledge to perform a variety of assignments, providing technical expertise and guidance to the team.Key Responsibilities:Design and...

  • Technical Support Specialist

    2 months ago

    Halifax, Nova Scotia, Canada PeopleToGo Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at PeopleToGo. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, troubleshooting and resolving hardware and software issues, and performing maintenance and repair tasks.Key ResponsibilitiesHardware...

  • Technical Support Specialist

    2 months ago

    Halifax, Nova Scotia, Canada PeopleToGo Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at PeopleToGo. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, troubleshooting and resolving hardware and software issues, and performing maintenance and repair tasks.Key ResponsibilitiesHardware...

  • Technical Support Specialist

    2 weeks ago

    Halifax, Nova Scotia, Canada Jonas Software UK Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Jonas Software UK. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and other...