Ottawa Site Coordinator

2 months ago

Ottawa, Canada Scotiabank Full time

**Requisition ID**: 170658

**Cost Centre**: OTTAWA CONTACT CENTRE

**Employee Referral Program - Potential Reward**: $1,000.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

**_Purpose_**

Contributes to the overall success of the Ottawa Customer Contact Centre ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**_Accountabilities_**_ _**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Provide administrative and logístical support to the Contact Centre including but not limited to:

- Prepare and organize meetings and agendas for Directors, Management Team & Communications.
- Responsible for taking minutes at scheduled meetings.
- Maintain/coordinate vacation schedules, travel arrangements and expense management as required.
- Maintain rosters for the department and support team with hierarchy and reporting changes.
- Logistics for meetings and events as required (room booking, catering etc.)
- Providing logístical operational support for campus and business line activities & events.
- Greet & sign in visitors; coordinate site tours/call shadowing.
- Coordinate presentations for various branch/business partners/Bank at Work.
- Participating in the orientation of new hires.
- Coordinating set-up/take down & scheduling of centre events.
- Coordinate weekly management coverage schedule.
- The Contact Centre Coordinator will also be responsible for one or more of the following:

- Daily, weekly, monthly and quarterly and adhoc reports for the Director(s).
- Maintain employee data/rosters for the department.
- Assisting with physical re-org involving seat assignments and tracking.
- Assisting with the deployment of any work at home advisors.
- Assisting campus operations in the administrative support as required
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**_Education / Experience / Other Information_**
- Excellent in Excel, Microsoft Office Suite (Microsoft Outlook, Microsoft Word, Power Point)
- Strong Analytics and reporting skills (Power BI usage)
- Excellent written & verbal skills
- High morale and employee engagement
- Task & results oriented, self motivated, and highly organized.

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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