Customer Service/technical Support

6 months ago

Oshawa, Canada Webhelp Full time

**Customer Service/Support**

**Location**
- Oshawa, Canada***

Job Title:
Customer Service/Technical Support (Automotive) Bilingual: French/English

**Job Description**:
Do you have your Mechanics license but are looking to get out of the shop environment? We have the perfect job for you We are seeking Automotive Licensed Technicians to join our specialized team supplying TAC (Technical Assistance Centre) support to Canadian & US Dealers.
- Title: Customer Service/Technical Support (Automotive) Bilingual: French/English (Remote)

Location: Oshawa, Ontario

**JOB DESCRIPTION**

The Customer Service/Technical Support (Automotive) Bilingual: French/English works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

**A NEW CAREER POWERED BY YOU**

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “**World’s Best Workplaces**,” “**Happiest Employees**,” and “**Best Companies for Career Growth**” awards every year? Then a remote Customer Service/Technical Support (Automotive) Bilingual: French/English position at Concentrix is just the right place for you

As a remote Customer Service/Technical Support (Automotive) Bilingual: French/English, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

**WHAT YOU WILL DO IN THIS ROLE**

As a Customer Service/Technical Support (Automotive) Bilingual: French/English, working from home, you will:

- Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)
- Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts
- Handle contacts from Automotive dealerships across Canada & the US.
- Track information and update cases
- Perform follow ups on existing cases and close cases, as required
- Deliver expert customer experiences with a smile.

**YOUR QUALIFICATIONS**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Technical Support (Automotive) Bilingual: French/English role include:

- Class A Automotive License (310s - Red Seal License)
- 5 year automotive experience with repairs/diagnostics
- Strong aptitude for technical/mechanical repairs
- Effective diagnostic aptitude, with strong time management skills
- Fluent in English and French
- Eagerness to learn new technologies

**WHAT’S IN IT FOR YOU**

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies

**REIMAGINE THE BEST VERSION OF YOU**

**Location**:
CAN Oshawa

Language Requirements:
French

Time Type:
Full time

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