Customer Service Representative

6 months ago

Oshawa, Canada Stage Windows & Doors Full time

Salary:
Grow with us as a Customer Service Representative at Stage Windows & Doors

**Company Overview**:
Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom home markets. Our focus is on providing our customers value through on time delivery, quality and superior service.

We strive to build a work environment where safety, respect, commitment, success and fun are driving principles.

**Position Summary**:
The Customer Service Representative will play a vital role by assisting the Order Desk Supervisor and Sales Director in facilitating workflow of the department ensuring accurate and timely processing of client orders.

The Customer Service Representative will provide administrative support in processing orders through our internal system in a timely and accurate manner. Partnering closely with key clients and internal departments, the Customer Service Representative will answer queries, provide status updates, and escalate arising issues to the appropriate parties. The Customer Service Representative will be knowledgeable about product specifications and technical details by participating in training and understanding window dimensions, features, and types.

**Key Responsibilities**:

- Ensure orders are inputted into the system accurately and timely
- Answering incoming calls from customers and provide accurate product information
- Collaborate with external departments, including Finance and Production to facilitate timely order completion
- Foster strong relationships with customers by answering queries in a timely manner, providing accurate information on product specifications, issuing quotes, and collaborating with external departments to meet customer needs
- Ensure service requests are screened, processed, and closed utilizing RMA and existing service modules
- Follow up with clients to extract feedback on quality of service received ensuring high level of satisfaction
- Provide back-up support for Front Desk when required
- Other tasks as assigned

**Skills**:

- Sound understanding of window production and product specifications
- Excellent oral and written communication skills
- Working knowledge of MS Office Suite, MS Excel, and databases
- Demonstrated ability to accurately calculate measurements
- Time management and project prioritization skills
- Attention to detail and problem-solving skills
- Strong organizational skills with the ability to multi-task

**Education & Experience**:

- Post Graduate education
- 2+ years customer service experience within windows manufacturing industry
- Hands-on experience with data entry, reporting, and scheduling

Stage Windows & Doors is an equal opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

  • Customer Service Representative

    4 months ago

    Oshawa, Canada Mobile Instrument Service & Repair Full time

    **Customer Service Representative** Mobile Instrument Service & Repair (MISR) is a Canadian company that has been in business since 1982. As Canada’s largest surgical instrument repair company, MISR is committed to being a comprehensive partner for surgical instrument repair and preventative maintenance. We are seeking a Customer Service Representative...

  • Customer Service Representative

    2 months ago

    Oshawa, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Oshawa. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items according...

  • Customer Service Representative

    6 months ago

    Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative (Bilingual: French/English) **Job Description**: Customer Service Representative (Bilingual: French/English) Are you looking for a fulfilling role that helps you to make a difference in a customer’s life? We have a great career opportunity awaiting...

  • Customer Service Representative

    6 months ago

    Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of...

  • Customer Service Representative

    6 months ago

    Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative (On-Site) **Job Description**: The Customer Service Representative (On-Site) position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service...

  • Customer Service Representative

    6 months ago

    Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative (Bilingual: French/English) **Job Description**: Title: Customer Service Representative (Bilingual: French/English) Location: Oshawa, Ontario **JOB DESCRIPTION** The Customer Service Representative (Bilingual: French/English) interfaces with...

  • Customer Service Representative

    2 months ago

    Oshawa, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Oshawa is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...

  • Customer Service Representative

    6 months ago

    Oshawa, Canada Lifemark Health Group Full time

    **Customer Service Representative** **-** **Park Road Physiotherapy & Foot Clinic** **Employment Type: Part-Time** **Location**: **64 Park Road North** **Oshawa, ON** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and...

  • Customer Service Representative

    6 months ago

    Oshawa, Canada Fix Auto Full time

    **Fix Auto** is looking for a **Customer Service Representative!** If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a **Customer Service Representative,** you will act as brand ambassador and provides positive brand experience to all customers. A day in the Life of a...

  • Customer Service Representative

    2 months ago

    Oshawa, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a skilled Customer Service Representative to provide exceptional service to our customers. The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products and...

  • Customer Service Representative

    6 months ago

    Oshawa, Canada BMO Financial Group Full time

    419 King Street West Oshawa Ontario,L1J 2K5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    6 months ago

    Oshawa, Canada BMO Financial Group Full time

    925 Taunton Rd East Oshawa Ontario,L1H 7K5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    2 months ago

    Oshawa, Canada BMO Financial Group Full time

    206 Ritson Road North Oshawa Ontario,L1G 0B2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    4 months ago

    Oshawa, Canada BMO Financial Group Full time

    419 King Street West Oshawa Ontario,L1J 2K5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative/cashier

    6 months ago

    Oshawa, Canada Bismillah shawarma Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a great opportunity to work in a dynamic and fast-paced...

  • Customer Service Representative

    1 month ago

    Oshawa, Canada City Wide Taxi Full time

    **Overview** We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our clients, providing exceptional service and support while managing inquiries related to freight and supply chain operations. Your expertise in transportation management systems and...

  • Customer Service

    6 months ago

    Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service / Inside Sales Representative **Job Description**: The Customer Service / Inside Sales Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is...

  • Customer Service

    6 months ago

    Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service / Inside Sales Representative **Job Description**: The Customer Service / Inside Sales Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is...

  • Customer Service Representative

    2 months ago

    Oshawa, Canada Autolux Ltd Rapid City Transport Full time

    **_Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource...

  • Customer Service Representative

    6 months ago

    Oshawa, Canada Autolux Ltd Rapid City Transport Full time

    **_Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource...