Enterprise Technical Support Specialist

1 week ago


Oshawa, Ontario, Canada Anecca Ideas Corp. Full time

Anecca Ideas Corp. is seeking an experienced Enterprise Technical Support Specialist to join our team in providing top-notch support to our clients.

Job Overview

This role involves delivering technical assistance to users experiencing difficulties with computer systems, networks, and applications. The ideal candidate will have a solid understanding of computer hardware, software, and networking fundamentals, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Technical Support: Provide prompt and effective technical support to users via phone, email, or in-person.
  • Troubleshooting: Identify and resolve technical issues using troubleshooting techniques and tools.
  • Documentation: Maintain accurate records of incidents, problems, and solutions.
  • Collaboration: Work closely with internal teams, such as development and engineering, to resolve complex technical issues.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 1 year to less than 2 years of experience in technical support or a related field.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, manual dexterity, attention to detail, and ability to multitask.
Salary and Benefits

The estimated salary for this position is $55,000 - $65,000 per annum, depending on location and experience. Anecca Ideas Corp. offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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