Technical Support Specialist

6 months ago


Oshawa, Canada Lakeridge Health Full time

**Technical Support Specialist**

Technical Support Specialist
Information Technology - IT Service Desk & Tech Support
Regular Full Time
Days, Evenings, Nights, On-call - 8 Hour Shifts (Subject to Change)
Lakeridge Health Oshawa
Salary $32.760 - $44.160 per hour
2400000383

Description:
Duties/Responsibilities:
" Communicate through the ticketing system with end users and team members to keep apprised of status or next steps.
" Actively resolve end user incident requests within established SLAs.
" Action and champion schedule for proactive maintenance across entire organization
" Support users by troubleshooting and resolving hardware and software issues, researching and answering questions and maintaining the end user computing and printing environments.
" Work together with other Technical Support Specialists, Service Desk Team, Infrastructure team, vendors and/or other Departments, as required, to find solutions to more complex issues or problems.
" Problem resolution may involve the use of diagnostic and Service Desk request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level;
" Make recommendations for new devices/equipment should it be necessary and assist with providing quotes when requested.
" Provide backup solutions whenever necessary
" Maintain adequate inventory levels for break-fix tickets then setup device request tickets to replenish inventory used.
" Monitor and track inventory as assigned site lead and complete reorder ticket when at or close to reorder points.
" Setup and manage incoming and outgoing inventory to ensure inventory received is marked for the intended use (i.e.: ticket # or spare IT stock)
" On a rotating basis, as required, be included as part of the on call technical support team responding to after hours service calls from staff members for Priority 1 and 2 issues.
" Monitor and act on improving quality of service and work processes

Qualifications:
" Diploma in Computer Sciences or Information Sciences required (or related field)
" Degree in Computer Science (or related field) preferred
" 3+ years in an IT environment required
" ITIL Foundation V4 certificated (required)
" Strong technical knowledge of network and PC operating systems, including Microsoft Server 2012, Microsoft Server 2014, Windows 7, Windows 10, and Office 365;
" Application support experience with Microsoft SQL, Microsoft Exchange, Microsoft SharePoint, VMware;
" Strong technical knowledge of current network hardware, protocols, and standards.
" Proven experience in IT system design, deployment and maintenance;
" Knowledge of applicable data privacy practices and laws;
" Ability to conduct research into software-related and issues and products;
" Proven analytical and problem-solving abilities;
" Ability to effectively prioritize and execute tasks in a high-pressure environment.
" Superior verbal and written communication skills including the ability to present ideas in business-friendly and user-friendly language;
" The capacity to mentor and direct others and the ability to present and offer education sessions;
" Strong customer service orientation and interpersonal skills;
" Highly self-motivated and directed;
" Flexible and adaptable in regard to learning and understanding new technologies;
" Ability to work both independently and in a team-oriented, collaborative environment

**CONDITIONS OF EMPLOYMENT**:
The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.

Lakeridge Health thanks all applicants, however, only those selected for an interview will be contacted.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants need to make their needs known in advance.



  • Oshawa, Ontario, Canada Fluid Power Technical Services Inc. Full time

    Job SummaryWe are seeking an experienced Machinist Specialist to join our team at Fluid Power Technical Services Inc. This is a dynamic role that requires strong technical skills and attention to detail.About the RoleThis position involves working in a fast-paced manufacturing environment where you will be responsible for reading and interpreting engineering...


  • Oshawa, Canada Ontario Tech University Full time

    Technical Support Specialist, Electrical Facilities and Systems Tracking Code: req1071 Faculty/Department:  Automotive Centre of Excellence (ACE) Number of Positions:  1 Appointment Type:  Full-Time Continuing, Hours of Work:  35 hours per week  Salary Range:  Level 9 - Annual Hiring Salary, $72,711, with annual step progression in...


  • Oshawa, Ontario, Canada Christopher Michael Full time

    We are seeking a highly skilled and versatile individual to join our team as a Multi-Skilled Support Specialist in Durham Region. This is a fantastic opportunity for someone who enjoys variety and is eager to take on new challenges.Company OverviewChristopher Michael is a company that values hard work and dedication, and we are looking for someone who shares...


  • Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service/Technical Support (Automotive) Bilingual: French/English **Job Description**: Do you have your Mechanics license but are looking to get out of the shop environment? We have the perfect job for you! We are seeking Automotive Licensed Technicians to join our...


  • Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service/Technical Support (Automotive) Bilingual: French/English **Job Description**: Do you have Your Mechanics license but are looking to get out of the shop environment? We have the perfect job for you! We are seeking Automotive Licensed Technicians to join our...


  • Oshawa, Ontario, Canada AFM Industries Full time

    At AFM Industries, we are a global leader in supplying advanced heavy-duty conveyor belts and related industrial solutions.Estimated Salary: $120,000 - $180,000 per yearWe are currently seeking a talented and motivated Technical Product Sales and Marketing Specialist to join our dynamic team and help drive the growth of our specialty products division.Job...

  • IT Support Specialist

    3 months ago


    Oshawa, Canada Spiders Tech Solutions Full time

    Key Responsibilities: - **Provide Technical Support**: Respond to user inquiries, troubleshoot issues, and provide solutions for hardware, software, and network problems. - **Incident Management**: Log and track technical support requests using a ticketing system, ensuring timely resolution of issues. - **Hardware and Software Installation**: Set up,...


  • Oshawa, Canada Ontario Power Generation Inc. Full time

    p>Working Conditions: Hybrid Working EnvironmentEducation Level: Bachelor’s in EngineeringTemporary Location: Pickering, OntarioNumber of Positions: MultipleShifts(s): DaysTravel: Yes - 10%Deadline to Apply: Dec 20, 2024Salary Range: $1,651.86 Per WeekJOB OVERVIEWOntario Power Generation (OPG) is looking for a dynamic, strategic and results-driven...


  • Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...


  • Oshawa, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    As a key member of our team, we are seeking a highly skilled Administrative Support Specialist to provide exceptional support to our clients in Oshawa, Canada. In this role, you will be responsible for managing incoming calls, scheduling appointments, and performing general administrative tasks to ensure smooth office operations.Key Responsibilities:Manage...


  • Oshawa, Ontario, Canada Community Resources and Support Services Full time

    Company OverviewCommunity Resources and Support Services (CRSS) is a leading provider of residential homes for individuals with complex special needs. Our unique approach prioritizes the well-being of our clients and staff, fostering a supportive and collaborative community of professionals.


  • Oshawa, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Oshawa. As an Administrative Support Specialist, you will be responsible for providing administrative support to our office operations, ensuring that our office runs efficiently and smoothly.Key Responsibilities:Provide...


  • Oshawa, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Job OverviewWe are seeking a motivated and detail-oriented Skilled Construction Support Specialist to join our team at beBee Professionals in Oshawa.


  • Oshawa, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We're looking for a Site Support Specialist to join our team at beBee Professionals in Oshawa. As a key member of our crew, you'll assist skilled tradespeople in various construction tasks, maintain tools and equipment, and ensure a safe and efficient work site.Key Responsibilities:Support carpenters, electricians, and other skilled workers on-site.Load and...


  • Oshawa, Ontario, Canada Bridgeway Family Homes Full time

    Company OverviewBridgeway Support Services, a division of Bridgeway Family Homes, is a leading provider of specialized services for children, youth, and families. We are seeking highly skilled professionals to join our team as Senior Youth and Family Support Specialists.Estimated Salary: $45,000 - $65,000 per yearJob DescriptionWe are looking for experienced...


  • Oshawa, Canada General Motors Full time

    **Job Description**: **On-site**:This position requires an employee to be on-site on a full-time basis. There’s never been a more exciting time to work at GM’s Oshawa Assembly. At Oshawa Assembly, we’re starting a brand-new chapter and are already building both the Chevrolet Silverado HD and LD trucks in less than a year. We’re on the journey to...


  • Oshawa, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    At beBee Professionals in Oshawa, we are seeking an organized and detail-oriented Executive Support Specialist to join our team.About the Role:This is a fantastic opportunity for a motivated individual to support our office operations and contribute to the success of our organization.The ideal candidate will possess excellent communication and organizational...

  • Itsm Specialist

    6 months ago


    Oshawa, Canada Lakeridge Health Full time

    **ITSM Specialist** ITSM Specialist Information Technology - IT Service Desk & Tech Support Temporary Full Time (12 months) Days - 8 Hour Shifts (Subject to Change) Lakeridge Health Oshawa Salary $39.310 - $53.510 per hour 2400000379 Description: The ITSM Specialist role is to oversee the entire IT Service Management (ITSM) process and ensure a quality...


  • Oshawa, Canada National Carwash Solutions, Inc Full time

    National Carwash Solutions has grown over the past 50 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 500 dedicated service professionals and growing! Come join us for an extraordinary career...


  • Oshawa, Ontario, Canada Durham Catholic District School Board Full time

    We are seeking a highly skilled and dedicated Education Support Specialist to join our team at the Durham Catholic District School Board. This is a full-time, temporary position for 6 months starting January 6th.About the RoleThis role will involve supporting Kindergarten to Grade 8 students with various special needs in a collaborative school environment....