Inside Sales/contract Administrator
1 month ago
**Overview**
**Key Responsibilities**:
**Recommendations and Quotes**
- Prepare and present accurate quotations for services, repairs, or system enhancements.
- Follow up with clients on recommendations to maximize conversion rates and maintain strong client relationships.
- Coordinate with suppliers to source, order and track necessary parts for quoted jobs promptly
- Support Service Sales with estimation and project coordination as needed
**Contract Administration**
- Support the administration of service contracts, including entering and updating contract records.
- Act as a liaison between clients and the service team to ensure contractual obligations are met.
- Utilize CRM+ for tracking contract statuses and managing client interactions.
**Filter Management**
- Oversee the ordering of air filters/belts as part of preventative maintenance contracts.
- Update filter lists and coordinate with the service team for installation.
**Qualifications**:
- Previous experience in the HVAC, plumbing, or mechanical service industry is preferred.
- Strong organizational and multitasking skills with a focus on detail and accuracy.
- Proficiency in using service management software and MS Office Suite.
- Excellent written and oral English communication skills to interact with clients, technicians, and wholesalers.
- A proactive attitude with the ability to identify opportunities for client improvements and upselling.
- Ability to work independently as well as part of a team, demonstrating strong organizational skills.
- Social media or marketing skills are an asset but not mandatory.
Pay: $55,000.00-$70,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Administrative: 5 years (preferred)
Work Location: In person
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