Warranty and Accounts Receivable Coordinator

2 days ago

Milton, Canada Food Service Solutions Inc. Full time

**Warranty and Accounts Receivable Coordinator**

The Warranty and Accounts Receivable Coordinator plays a vital role in supporting the smooth operations of the warranty claims process and accounts receivable functions. This role involves managing all warranty claims, ensuring adherence to service policies, reconciling warranty receivables, and collaborating with various departments to provide excellent customer service. Additionally, the coordinator, will maintain accurate financial records, process payments, and resolve discrepancies in accounts receivable.

**Warranty Responsibilities**
- Filing all warranty claims for each unit-completed daily
- Assisting all personnel and field staff in resolution of warranty related claim issues
- Audit and analyze warranty claim data to ensure that the warranty claims adhere to service policies and procedures requirements
- With direction from Management, acting as a liaison for all warranty department functions with respect to warranty claim authorization and payment functions
- Reviewing and suggesting revision to the service policies and procedures and warranty claim review policies and procedures, documenting as required
- Start or return communication with all customers
- Support Service Team to address inquiries related to Parts, Service and Warranty
- Manage and Monitor Customer Satisfaction surveys, collecting data, and contacting customers as required
- Filing warranty department documents
- Assisting with any other service department function to ensure excellent customer service
- Maintaining working knowledge of products, warranty claims and resources
- Reconciling all warranty receivables and working with the accounting department to collect payments
- Utilizing technical knowledge of equipment service to verify proper documentation of repairs for warranty coverage and payment
- Assist in monitoring and managing key metrics and ASA reporting
- Become the Subject Matter Expert, assisting with implementation and training on any new software platform utilized to improve administration of warranty claims

**Accounts Receivable Responsibilities**
- Maintain an accurate record of financial transactions
- Post A/R cash receipts and adjustments
- Resolve payment discrepancies
- Run aged AR reports weekly and follow up with customers on the past due invoices
- Call on references for new accounts
- To carry out any other tasks which may be reasonably expected for the promotion and support of our business
- Any other such duties as may be determined by your reporting Manager

**Skills Required**:

- **Education and Experience**:

- Minimum of 2 years of college education and/or 3 years of warranty experience.
- High School Diploma or equivalent required; Post-secondary education is preferred.
- 1-2 years of Accounts Receivable experience is preferred.
- Knowledge of repair/maintenance service industry is a definite advantage.
- **Technical Skills**:

- Proficiency in Microsoft Office (Word, Excel, Outlook) and strong computer skills.
- Strong data entry abilities and attention to detail.
- Working knowledge of accounting principles and procedures.
- **Customer Service and Communication**:

- Strong commitment to providing quality customer service.
- Effective listening, phone skills, and interpersonal communication in a small team setting.
- Strong verbal, written, and communication skills.
- **Time Management and Problem Solving**:

- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent time management skills with the ability to adapt quickly to changing priorities.
- Strong problem-solving and analytical abilities.
- Capable of effectively managing and prioritizing multiple issues.
- **Work Style**:

- Team player who works well with diverse personalities.
- Ability to work independently with mínimal direction.
- Observant, accurate, and proactive in performing tasks.
- Strong organizational skills and attention to detail.
- **Policy and Procedure Knowledge**:

- This comprehensive skill set is essential to ensure success in a dynamic and fast-paced environment while maintaining a high level of service quality and financial accuracy.

**Benefits**:

- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Expected start date: 2025-01-13

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