Sales Account Representative

4 weeks ago

Toronto, Canada Triumph Group of Companies Full time

Join our growing, dynamic, and ambitious team We are deeply rooted in family values while hosting an entrepreneurial culture where ideas are welcomed. Our diverse team is also highly trained and hold the most credible reputation for their commitment to excellent customer service. Red Bins focus is primarily on our people, collaboration, and synergy.

As a Sales Account Representative, you are responsible for generating sales relating to the disposal services while also utilizing your network of contacts to generate sales, within the Construction industry. You must also be able to manage priorities, meet deadlines and multi-task with ease. You value a team environment and hold strong beliefs in promoting a positive culture within that team. Additionally, individuals looking for both personal and professional growth and a long-lasting career will find that within Red Bins organization.

Job Details/Responsibilities:

- Develop and maintain the annual sales budget, sales forecasting & revenue management.
- Develop, establish KPIs, track, compile and provide reporting on sales for commercial accounts/industry.
- determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate, based upon information obtained using an extensive knowledge of all equipment available.
- Negotiates price and volume of original orders by maximizing rate and volume.
- Finalizes details about where, where and what equipment is required.
- Selects equipment from inventory and places the rental/purchase order in the computer system.
- Organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport).
- Processes cash rentals/pre-authorizes payments (complete identity checks, obtain prepayment and deposit, if required).
- Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available).
- Provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements.
- Coordinates with other PCs when necessary to secure equipment.
- Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files.
- Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer.
- Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs.
- Record details of calls in the phone log and maintain lost rental logs.
- Reviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricing.
- participates in After Hours and Emergency Response efforts, including local and regional responses as well as participation in nation event response efforts.
- Follows all Standard Operating Procedures (SOPs).
- Ensures all activity and customer transactions are performed within the company's Health & Safety policies.
- Performs other duties as assigned by the Manager.
- All other duties assigned.

Qualifications:

- 3-5 years of experience in the Construction Equipment Rental Industry or similar
- Related experience may include: Account Manager, Rental Sales, Service Manager, Customer Service Manager, Construction Manager, Tools Manager, Equipment Associate, Brand Ambassador
- Past experience working for a rental equipment company
- Proficiency with Microsoft Office and web-based software
- Strong leadership and communication skills
- Excellent interpersonal and problem-solving skills
- Basic IT Knowledge /Computer Skills
- Equipment /Plant Maintenance experience
- Excellent organizational and interpersonal skills

Working Conditions and Physical Capabilities
- Physical demands of this role require bending, squatting, crouching, reaching, lifting 50 lbs or more
- Working indoors/outdoors when required by the job
- Applicant must be able to multi task
- Lead by example
- Health & safety minded
- Organized, tidy
- Process-oriented
- Work in a fast paced environment with tight deadlines

Company Perks
- A great working environment with a Social Committee and company events
- Competitive salary and professional development to help you grow with us
- Work-life balance - regular working hours: Monday to Friday
- Family owned and operated company with upward mobility
- Excellent benefits plan

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