Client Services Coordinator
4 weeks ago
**Client Service Representative **(Medical Administration)
**Sarnia ProResp** (Sarnia, Ontario)
**Full-time Contract Position **(37.5hrs/week. Monday - Friday 9:00am - 5:00pm)
**Duration: 6** months +
**Rate**:Starting at $22/hr (based upon experience)
**Bonus**:10% earnings bonus upon completion of contract
*
**ProResp encourages successful contract employment within our organization by offering a bonus upon completion of contract.**
**ProResp is proud to support a work culture that provides**:
- Reliable employment with consistent hours and steady business growth
- We value employee opinions providing employee surveys opportunities and open-door dialogue
- Regular 2-way leadership communication.
- Challenging careers that impact patient care and the opportunity to learn constantly.
- A positive, ethical and socially inclusive work environment that is supportive of professional development.
**Your Responsibilities**:
- Intake of new patients and maintenance of electronic patient records
- Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands.
- First point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general information.
- Process referrals, orders, and triage priorities as appropriate
- Resolve customer concerns with empathy and compassion while adhering to established procedures.
- Process client purchases and complete necessary invoicing, control accounts receivable
- Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts
**Role Requirements**:
- 3 + years’ experience with front line administrative support
- Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management
- English communication skills, situational sensitivity with patients, families, and referral sources
- Demonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a team
- Medical terminology experience/education preferred.
**Education**: High School required. Post-secondary education preferred.
ProResp is committed to providing a safe work environment. All staff, students and volunteers working at ProResp are required to provide proof of their completed COVID-19 vaccination.
ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation or interview processes, please contact Human Resources at 519-686-2615.
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**Salary**: $22.00 per hour
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