Administration & Dispatch Clerk

4 months ago

Edmonton, Canada The Brick Full time

Is this job for you?:
Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you love a physical job that will keep you busy?

WELCOME HOME

Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations

**Responsibilities**:

- Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
- Field incoming calls from TGS technicians and contractors and national support call center
- Assisting TGS technicians with service issues, payment issues and system issues
- Assisting with the follow up and action of service events such as scheduling and routing the technician’s calls
- Maintaining of the service events that need to be action by the technician, warrantor, admin team and call center
- Investigating and resolving aged service events
- Maintain up to date knowledge of new policies, procedures, and products

Qualifications:

- Previous experience in an admin, shop or customer service environment required
- Professional phone etiquette and empathy for sensitive circumstances
- Utmost discretion with confidential customer information
- Excellent data entry and keyboarding skills.
- Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
- Strong attention to detail.
- Superior organizational, and multi-tasking skills.
- Strong analytical and decision-making skills.
- Strong desire to take ownership and accountability of task completion.
- Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access
- Ability to work effectively with and without supervision
- Experience in the Furniture or Appliance/Electronic industry is an asset
- High School or Equivalent is required

Why Transglobal:

- Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
- Competitive pay
- Paid training
- Career progression program
- Employee discounts & Personal "Paid" days off
- Recognition, incentives, prizes and giveaways

Be a part of Canada’s largest home furnishings retailer

We welcome all abilities to apply.

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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