Account Manager

2 weeks ago

Nepean, Canada Molex Full time

Molex possesses a rich heritage in the optical industry. We provide the highest performing and field-proven wavelength management solutions from components, modules to integrated line-cards. We provide continuous innovation in passive component function integration, miniaturization, and manufacturing automation. We provide cutting edge Wavelength Selective Solutions, amplifier technology and comprehensive optical, mechanical, electrical and software integration capabilities that enable us to serve the needs of high-density, high-bandwidth, and flexible optical networks. We serve large, global clients in telecom and datacom industries in providing next generation optical modules to support the growing need for data and communications.
**Our Team**

Our Optical Solutions business and Global Sales and Marketing team is looking for an Account Manager to join our team. This person will report directly to our Director of Sales and have responsibility of managing a larger, key customer in the telecommunications industry. This person will be the main point of contact for the Account Management that includes: high touch customer engagement and customer satisfaction, revenue growth, pipeline creation and execution, and S&OP support to sell optical products to a Tier 1 optical infrastructure equipment provider.

**What You Will Do**
- Grow the assigned customer revenue to support the overall corporate global sales target.
- Manage the overall customer satisfaction and grow relationships across all levels of assigned accounts.
- Create new opportunity pipelines for existing and new products for future growth.
- Execute and close on current pipeline opportunities and turn them into revenue.
- Gather internal consensus from the necessary stakeholders to professionally respond to customer requests, RFQ's and price negotiations.
- Understand the competitive landscape; gather business intelligence and report findings.
- Provide and maintain reliable forecasts to support operational success.
- Provide and maintain accurate reporting.
- Be the one point of contact for the customer to resolve to completion their requests or issues directly, or indirectly through the coordination with internal teams, to improve the overall customer experience.
- Develop and maintain a customer account plan that aligns with customer and internal goals taking into considering the competitive landscape.

**Key Skills**:

- Skilled communicator in all mediums
- Negotiating
- Teamwork
- Project management
- Relationship development and management

**Who You Are (Basic Qualifications)**
- Bachelors degree in Electrical Engineering or related field
- Proven experience in Account Management, Sales, Marketing, Business Development or Product Management
- Experience serving customers in telecommunications or data communications industry
- Experience working within fiber optic components, modules and/or optical systems technology
- Proficient with Microsoft Office software such as Outlook, Excel, PowerPoint and Word, CRM tools, etc.

**What Will Put You Ahead**
- Advanced degree in Electrical Engineer, Physics, Optical Engineering, Photonics or related technical discipline

**Who We Are**

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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