Front of House Captain 1

4 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Hourly - Front of House Captain 1

Job Title

Front of House Captain 1 - First Aid

Department

FOH & TIX Support | Chan Centre for the Performing Arts

Compensation Range

$21.58 - $21.58 CAD Hourly

Posting End Date

September 13, 2024

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

There are 5 vacancies for this position

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

JOB SUMMARY

The Customer Services department of the Chan Centre for the Performing Arts is looking for highly motivated, well-presented, efficient, exceptional guest service First-Aid Captains serving the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre, and the 160 seat RoyalBank Cinema

This is a part-time, on-call, hourly position

ORGANIZATIONAL STATUS

Assists the Front of House Coordinator.

WORK PERFORMED

In addition to working a regular usher position the First-Aid Captain position assists the Front of House Coordinator in providing Chan Centre patrons with basic OFA Level 1 First-Aid services.

Time Commitment: Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday, Saturday, Sunday). Shift start times can be in the morning, afternoon or evening.

CONSEQUENCE OF ERROR

Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues.

SUPERVISION RECEIVED

Works under general supervision of the Coordinators.

SUPERVISION GIVEN

Supervises Front of House Attendants during performances and events. May have input into hiring, training, and performance evaluation of staff.

MINIMUM QUALIFICATIONS
- High school graduation. A minimum two years’ experience in theatre or a related field.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

PREFERRED QUALIFICATIONS
- Valid certification as an OFA (Occupational First-Aid) Level 1.
- A thorough understanding of Chan Centre policies and procedures.
- Theatre/Concert Hall experience.
- Experience in high volume establishments.
- Ability to communicate effectively verbally and in writing.
- A team player that is highly motivated and leads by example.
- Ability to deal with a diversity of people in a calm, courteous, and effective manner. -Ability to provide quality service to customers in a courteous, patient manner.
- Ability to exercise tact, discretion and patience in dealing with patrons.
- Must be able to work irregular hours and respond to on-call demands including evenings and weekends.
- Physical ability to perform the duties of the job such as lifting up to 15kg and standing for long periods of time.
- Ability to work effectively independently and in a team environment.
- 'Serving It Right' responsible beverage service certificate would be an asset.

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    3 weeks ago

    Vancouver, British Columbia, Canada UBC Full time

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    Vancouver, Canada University of British Columbia Full time

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