Front of House Manager

6 months ago

Vancouver, Canada Kits Beach Coffee Full time

Hello Kitsilano community

We are seeking a Front of House Manager.

Do you like making drinks, talking to regulars, and managing a great team in a cool vibe—then we want to meet you

We are seeking someone with cafe operations and management experience to run our front of house program and team.

We need someone with strong hospitality operations experience in a high-volume specialty café, or small restaurant. As coffee is in our name and we take what we serve serious (but not precious), you need to know coffee and be excited to continue stewarding our program.

This role is full-time salary and tips position mainly focuses on operations. You must have at least 5 years’ experience in a hospitality leadership role. This is an exciting opportunity for someone that is looking to build with us.

We have a strong team of mostly senior baristas that you’ll be leading and hiring/training new people to join. You will oversee the entire front of house program working closely with the BOH Manager and owners.

Community is what we’re built around so we’re looking for someone that understands, upholds, and grows the ethos and values we provide to staff, customers, and vendors. We want you to be outgoing, friendly and knowledgeable about Kits, Vancouver and community engagement.

A vital part of the job is to be an ambassador for Kitsilano and make locals and tourists feel at home in our community. Kits Beach Coffee is rooted in corporate social responsibility through multiple community engagement programs. Our health, community, and sustainability policies fortify our company commitment to providing support, leadership, and contribution to our community of Kitsilano and specifically Kits Beach. Our green action plan, equitable wages for employees, and a community dollar matching program is our cornerstone commitments. Everything is an opportunity to be an integral example of how to be a good corporate citizen and neighbour. You must not only share our values and passion but be an enthusiastic advocate.

**-Responsibilities**:

- Manage and lead a team of front of house staff, providing guidance and support.
- Train new employees on company policies, procedures, and customer service standards
- Conduct interviews and make hiring decisions for front of house positions
- Monitor inventory levels and place orders for supplies as needed
- Collaborate with the kitchen staff to ensure smooth communication and efficient service
- Handle customer complaints or concerns in a professional and timely manner
- Maintain a clean and organized facility inside and out
- Product quality control, development, and team training
- Working service hours and administrative management hours
- Scheduling and shift coverage
- Working private events in evenings/weekends
- Managing internal communications for staff to maintain a level of knowledge and service quality

**Job Type - full-time (40-45 hours/week) salary plus tips and bonuses**
- Be flexible to work weekdays and weekends between 7am-11pm and cover shifts
- Have excellent communication and customer service skills
- Set a tone for the facility and hold yourself and others to it daily
- Have AT LEAST up to 5 year of experience in café management
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the shop and business
- Be very fast and efficient while maintaining accuracy
- Be mature and confident
- Demonstrated commitment to creating exceptional employee and customer experience
- Have high problem-solving skills
- Clean and orderly
- Have a valid BC driver’s license and preferably a vehicle

**You will receive**:

- Ongoing growth and training opportunities, team training and social events
- An excellent work environment and team community culture
- Discounted food, free drinks and coffee on and off shift and discounted retail items
- All employees are offered a comprehensive equitable earning package

Please send us your resume and a letter. Take the time to tell us about yourself, including your experiences, knowledge of specialty coffee, bars and restaurants what community work you’ve done, and why you would like to work for us.

In keeping with Kits Beach Coffee’s values and our settler impact policy, we are grateful to live, play and work with respect to the Coast Salish territory of,selíNlwN itulh(Tsleil-Waututh), xwməθkwəyə̓ m (Musqueam) and sḵwxw̱ ú7mesh(Squamish) nations on whose traditional territory we operate and benefit from.

Our goal at Kits Beach Coffee is to build a community where you can show up and feel represented and reflected. Diversity, equity and inclusion are essential components in our work, and as such, we share a responsibility for creating a diverse, equitable and inclusive community together.

We are looking forward to hearing from you,

**Salary**: $45,000.00-$50,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Eve

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