Bell Captain

2 weeks ago

Vancouver, Canada Coast Hotels Full time

Your company, your values, your career
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The Bell Captain contributes to the overall success of the Hotel by anticipating guest needs, providing friendly, efficient, and superior customer service during all guest interactions. The position is responsible for leading a small team that will maintain a positive work environment at the front desk while maintaining high internal & external guest service standards at all times.

**Responsibilities**:

- Provides luggage service upon guest’s arrival and departure and rooms the guest in a professional manner
- Stores luggage for guests accurately and efficiently
- Delivers morning newspapers, and room service orders when there is no room service ambassador available
- Assists valet attendant(s) with parking guest vehicles
- Works closely with all members of the Front Desk Team
- Demonstrates knowledge of hotel group bookings and scheduled events
- Ensures the cleanliness of the Front Desk, lobby, and driveway area
- Contributes to a positive guest experience
- Assists in arranging transportation (taxi, shuttle, tour bus, etc.) for guests
- Reads logbook to be informed of day's events
- Checks for VIP arrivals and delivers VIP amenities as required
- Provides recommendations to guests on local sights and attractions
- Other duties as assigned

**Skills/Knowledge/Experience**:

- Completion of Secondary School
- Outgoing, warm and friendly personality
- Safe, clean driving record (Class 5 License)
- Clean driver’s abstract
- Must be able to drive both manual and automatic vehicles
- Familiar with local area
- Demonstrates superior customer service philosophy
- Enjoys working in a fast paced environment
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule, which includes overnight shifts, weekends and holidays

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST

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