Implementation Consultant, Materials Management
7 days ago
**Implementation Consultant, Materials Management (Remote within North America)**
Reporting to the **Manager of Implementation**, we’re seeking an experienced, passionate **Implementation Consultant, Materials Management **to join our team. This role is an excellent opportunity to contribute to the creation and maintenance of strong client relations throughout the assigned project, leading to the successful software implementation of Multiview Financial Software with a focus on Materials Management.
As an Implementation Consultant, Materials Management, you will play a critical role in helping our clients with their software implementation. You will work directly with clients and internal departments to ensure a successful implementation deliverable within the project scope and budget, providing product recommendations, configurations, and technical guidance for integrations and effective technical solutions.
The responsibilities will include, but are not limited to:
- Being the “go-to” specialist for all things Materials Management.
- Collaborating with our internal teams for Materials Management implementations.
- Improving existing implementation practices around Materials Management.
- Continually improving how our product integrates with third parties.
**WHAT WE ARE LOOKING FOR**:
At Multiview, being creative with great communication and problem-solving skills is important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.
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**_The Implementation Consultant is an excellent problem solver, communicator and someone who can meet our clients requirements in a fast-paced, growing technology company while maintaining a positive attitude in a technical client-facing function._**
If this sounds like you, read on
**WHAT YOU WILL DO**:
- Work with new clients to assist them with transitioning from a legacy financial system to Multiview Financial Software.
- Collaborate with Multiview’s Implementation team, processes, and methodologies in the development, management, and execution of client project plans.
- Perform detailed analysis, proactively identifying complex business process workflows and requirements to propose appropriate system solutions.
- Prepare project plans and work with new clients to identify, interpret, validate, and document project requirements and milestones.
- Map client business requirements, processes, and objectives.
- Act as liaison with clients for troubleshooting: investigate, analyze, and solve software problems.
- Continuously strive to improve product integration with third parties.
- Interact closely with Client Support team to resolve client issues relating to Materials Management.
- Provide coaching and training to new staff around the utilization of Materials Management.
- Support new clients in their go-live process, facilitate technical discussions, whiteboarding for project integrations and technical solutions.
- Document and manage project deliverables, risks, and actions.
- Provide regular Implementation status reports to key stakeholders, highlighting critical issues and the overall status of assigned projects; investigating and making recommendations on issues that challenge scope boundaries.
- Maintain a highly detail-oriented view of client project plans, while exercising good interpersonal and organizational skills to develop strong client relationships.
- Prioritize and manage multiple tasks simultaneously while adhering to deadlines; track time to adequately capture revenue.
- Support clients through all phases of the implementation as required, including requirements and escalations.
- Deal with confidential data and adhere to applicable data protection acts such as HIPAA standards.
- Demonstrate Multiview’s core values, building and advancing the reputation of the company and its clients.
**KEY RELATIONSHIPS**:
- Implementation Managers and team
- Client Success team
- Multiview’s internal and external stakeholders
**WORK ENVIRONMENT**:
- Work independently with mínimal supervision.
- Extensive collaboration with team members and other departments
**COMPETENCIES PORTFOLIO**:
- **Client Obsessed** - You have excellent interpersonal and client service skills and are comfortable using ERP products to be able to explain it to others. Accounting is required to perform the role competently, and your level of product expertise will be gained through extensive on-the-job experience.
- **Work Smart** - You are proactive in anticipating and resolving problems with mínimal supervision and use strong analytical and problem-solving skills to meet the requirements of the project. You can handle multiple projects simultaneously to meet deadlines and prioritize tasks to ensure a smooth client support experience and operational excellence.
- **Stronger Together** - You can effectively collaborate with multiple teams cross-function
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Ottawa, Canada Multiview Full timeImplementation Consultant, Materials ManagementPay: CompetitiveEmployment type: Full-TimeJob DescriptionReq#: 204Implementation Consultant, Materials Management (Remote within North America) Reporting to the Manager of Implementation, we’re seeking an experienced, passionate Implementation Consultant, Materials Management to join our team. This role is an...
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Ottawa, Canada Multiview Corporation Full timeImplementation Consultant, Materials Management (Remote within North America) Reporting to the Manager of Implementation, we’re seeking an experienced, passionate Implementation Consultant, Materials Management to join our team. This role is an excellent opportunity to contribute to the creation and maintenance of strong client relations throughout the...
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