Implementation Consultant

4 weeks ago

Ottawa, Ontario, Canada Assent Full time

Job Summary

Assent is seeking a highly motivated and organized Implementation Consultant to join our Professional Services team. As an Implementation Consultant, you will play a critical role in delivering our services to customers, working closely with them to define and execute on their project plans from start to finish.

Key Responsibilities

  • Manage the initial onboarding process, ensuring a deep understanding of client goals, business, and data.
  • Partner with Customer Success to align client data setup and program configuration with desired outcomes.
  • Build confidence and trust with clients through project management methodologies and deliverables.
  • Develop and maintain relationships with key stakeholders within assigned client organizations.
  • Manage provisioning, setup, data load, build, test, and deployment of customer systems and associated modules.
  • Conduct data discovery and implementation workshops, ensuring optimized data implementation for long-term success.
  • Identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies.
  • Input and maintain designated business systems tools with up-to-date statuses, communications, and correspondence with Assent clients.
  • Collaborate with cross-functional Assent teams to develop and enhance best-in-class processes, procedures, and templates.

Requirements

  • Excellent oral and written communication skills in English.
  • A University, College, and/or Post Graduate Certificate in a related area of study or equal working experience.
  • Minimum of 3 years related work experience in customer success, project management, and/or consulting roles.
  • Working knowledge of consultative customer management and/or project management roles.
  • Experience working in a technology/SaaS and/or a Professional Services organization.
  • Solid interpersonal skills, with the ability to build stable relationships in a collaborative environment.
  • Advanced Excel skills, with the ability to leverage all Excel functions to analyze and report complex datasets.
  • Excellent time management and organizational skills, with the ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders.

What We Offer

At Assent, we offer a competitive base salary, a corporate bonus program, retirement savings options, and a comprehensive benefits package. We also provide flexible work options, volunteer days, and opportunities to get involved in corporate giving initiatives.

Why Join Us

Assent is a leading solution for supply chain sustainability, tailored for top-tier, sustainability-driven manufacturers. We're committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

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