Implementation Consultant

4 weeks ago

Ottawa, Ontario, Canada Assent Full time

About the Role

Assent is seeking a highly motivated and organized Implementation Consultant to join our Professional Services team. As an Implementation Consultant, you will play a critical role in delivering our services to customers, working closely with them to define and execute on their project plans from start to finish.

Key Responsibilities

  • Manage the initial onboarding process, ensuring a deep understanding of client goals, business, and data.
  • Partner with Customer Success to align client data setup and program configuration with desired outcomes.
  • Build confidence and trust with clients through project management methodologies and deliverables.
  • Develop and maintain relationships with key stakeholders within assigned client organizations.
  • Manage provisioning, setup, data load, build, test, and deployment of customer systems and associated modules.
  • Conduct data discovery and implementation workshops, ensuring optimized data implementation for long-term success.
  • Identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies.
  • Maintain designated business systems tools with up-to-date statuses, communications, conversations, and correspondence with Assent clients.
  • Collaborate with cross-functional Assent teams to develop and enhance best-in-class processes, procedures, and templates.

Requirements

  • Excellent oral and written communication skills in English.
  • A University, College, and/or Post Graduate Certificate in a related area of study or equal working experience.
  • Minimum of 3 years related work experience in customer success, project management, and/or consulting roles.
  • Working knowledge of consultative customer management and/or project management roles.
  • Experience working in a technology/SaaS and/or a Professional Services organization is an asset.

About Assent

At Assent, we believe in growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs). We are committed to recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

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